When we arrived, something wrong with temperature control on shower. My husband got scalded but maintenance came immediately to fix it. Restaurant service super slow. Most people don't have time to take that long for breakfast. Food was good though. Mattress on pullout couch in room 306 thin and full of broken springs. Very uncomfortable. Needs to be replaced. Beach was closed due to high levels of bacteria. Difficult to have so many homeless.

Pool area could not be more beautiful. The staff that supported the pool area such hard workers especially a young woman. We enjoyed your pool area soooo much. Housekeeping amazing at your hotel. Room was spotless. So happy I upgraded to a kitchen. So worth it. Adrienne the concierge very helpful. Parking was excellent.

Stayed in September 2022

The hotel felt a little tired. Was quite expensive for the standard of hotel.

The staff were really friendly and the concierge was superb. The room was very big for the four of us.

Stayed in May 2022

nil

location and decor and good an upgrade on arrival

Stayed in May 2022

Some of the staff are rude to talk and don’t respond well to requests.

The location is superb… has amazing view.Rooms are good.

Stayed in April 2022

It's an old hotel, and the deluxe ocean view room is quite small..could use a new paint job and the curtains need to be washed.

The staff is friendly and it's a great location!! It's walking distance from the pier, beach, great restaurants, and 3rd St Promenade.

Stayed in September 2021

The building is old and needs maintenance. TV system needs replacement.

The location is excellent . The staff are very friendly and helpful.

Stayed in July 2021

The Art Deco vibe is amazing, and the staff is very friendly.

Stayed in June 2021

pool was shut most of our stay was not informed about this prior, loud building work (sanding) started at 7am - not pleasant. disappointing considering the price per night. hotel bar charged me $35 for one drink which is outrageous, bar staff cheat you with a cup of ice and a small bit of liquid, already ran my card before showing the price - really nasty way of doing things, was only there for convenience but defo would not come back to hotel or bar.

big rooms with sea views, lovely doorman/guy in lobby helping with bags

Stayed in October 2022

This hotel was absolutely awful. The pool was out of service for the entirety of our stay, even though we were emailed the day before our trip bragging about the pool and environment. We were told every day that it would be fixed the next day, but each day it remained closed. The shower also leaked with every use, filling the floor with puddles of water.

This hotel was absolutely awful, few things were enjoyable.

Stayed in October 2022

they were renovating the lobby and sanding the deck of the pool starting at 7am until late. the noise was crazy!

location. this is most convenient.

Stayed in October 2022

The hotel needs renovation. The sink in our bathroom was peeling. The marble had been painted and the almost half of the paint was peeling off. The floor and furniture needs refinishing. There was no food service.

The location was good and were the staff.

Stayed in September 2022

There could have been more amenities at the hotel, and there was construction going on in the courtyard, which was noisy throughout the day.

The location of the Shang-ri La was perfect for walking the boardwalk or accessing nearby restaurants and bars, and was still quiet despite being right on Ocean Ave. Room was clean and pretty big for being in Santa Monica, and was a great value to stay at an iconic establishment.

Stayed in June 2022

We checked in and left after 10 minutes. The room had rust on the windows and super dirty. Would love our money back since we didn’t stay

Stayed in June 2022

i didn’t like the room. there seemed to be something wrong with everything. such as major creaking floors, to a broken toilet, I was highly disappointed on the quality of the room and had such high expectations.

i really liked the staff. they were very respectful and friendly. 10/10 customer service

Stayed in June 2022

The hotel is really dated and not looked after.

Good location, large rooms but the rest was a let down

Stayed in April 2022

View

Stayed in March 2022

$13 a glass of orange juice ...this is what we pay at Monaco .!!!! Price is globally too high according the location

Stayed in February 2022

Everything else. What a shocking property.

The view and the location.

Stayed in January 2022

great stay

Stayed in August 2021

Rooftop bar

Stayed in June 2021

lift

location

Stayed in July 2022

Bar closed early. No fridge or minibar in the room.

Great location and lovely pool area

Stayed in August 2021

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in May 2022

There are no comments available for this review

Stayed in July 2022