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6101 West Century Boulevard, Los Angeles, CA 90045, United States of America
March 2, 2015
눉The Sheraton Gateway had all the makings of the 'charge for everything' culture which seems to have poisoned a lot of the hotel chains in America. I was particularly appalled at $3 for room water, which was surpassed by the $4.50 for a small tumbler of milk that they had us heat up in one of the most disgusting microwaves I've ever witnessed, to give our baby - essential when that's all they'll really take. The thing that stunned me most though was the 'express check-in' at reception which had us wait over 20 mins for 1 clerk having flew for the best part of a whole day while 'premium' users had the choice of 2 clerks. Surely that is a step too far? I think so - customer service is not a commodity that you sell to the highest bidder.
눇The bed was ok
March 1, 2015
눉Hotel is under renovation. No free parking.
March 1, 2015
눇Proximity to LAX. Close to LAX with efficient shuttle service. Two nice restaurants on site.
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