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1801 Collins Avenue, South Beach, Miami Beach, FL 33139, United States of America
June 10, 2016
눉Serious lack of cleanliness in our room: the bed sheets had stains on them, the ice bucket and glasses were covered in a layer of dust and something was crusted on the ice tongs. Also, our room was right next to a facility closet and the constant slamming of those heavy doors was a little frustrating. I feel like I've had better experiences staying in a Best Western Hotel.
눇Beach was right behind the hotel less than a 5 minute walk. Easy access to shopping and restaurants.
June 6, 2016
눉My credit card was charged although I informed the staff that I will pay cash. Then the money was charged back to my credit card. Due to that I've lost approx. 50 USD (bank charges and exchange rates influences). The problem is that the staff did not informed me that my card was already chaqrged (I would then not pay cash). The hotel is not answering the complaint right now.
June 7, 2016
눉Did not like the fact that we called ahead before booking and was told we would be getting triple AAA discount but when the time came to checkout, the staff wasn't helpful and wasn't able to accommodate the discount even though booking.com agreed to the discount. There was poor air circulation in the room and our shower had a flooding issue. We were approached by pool staff to write great reviews on Tripadvisor for a contest they wanted to win and we were guaranteed chairs and umbrellas. The next day, the pool staff was very inattentive to our needs and we were paying "resort fees" for nothing. Overall not satisfied and the next time I will be staying somewhere different
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