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900 South Disneyland Drive, Anaheim, CA 92802, United States of America
July 25, 2015
July 24, 2015
눉Online booking did not transmit to the hotel requested connecting rooms. The hotel did not have 2 connecting rooms available upon arrival. There was a lot of confusion in getting connecting rooms the following night, but we did and it all worked out.
눇Hotel had everything we needed. It was convenient, the shuttle bus trips were fine, the drivers courteous. The hotel was clean, food was good, staff was friendly and helpful.
July 24, 2015
눉We prepaid this property with Sheraton Hotels and found out after driving around for an hour that the name had changed. No one contacted us to tell us the information. We called this hotel and they told us over the phone we were not booked here. We went to the Sheraton on the other side of town and found out the information. The staff at the front desk were rude and would not put our family together on the same floors. Therefore we were separated two rooms on one side of the hotel and one on the other. Very inconvenient. It was very late and we did not have any other place to stay. I would not recommend this hotel to another family. I was not happy about the parking.
눇The rooms were decorated ok.
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