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900 South Disneyland Drive, Anaheim, CA 92802, United States of America
April 7, 2016
눉My only complaint is that there are plumbing issues in the bathrooms in the oldest building (back). The tubs don't drain well, and the toilet handle would stick and have to be flipped back by hand to keep from continual water flow. We have stayed in this hotel several times, and it is always the case when we're placed in a back building. However, the free convenient shuttle to and from Disneyland overrides that annoyance.
April 6, 2016
눉Some areas in the hotel were to warm where other areas like up by the conference rooms were cold. Saw people wearing coats while they attended their meetings.
눇Staff very helpful & nice.
April 7, 2016
눉We didn't receive the room we'd paid for (downgraded) and had to pay for a roll away bed (2 queen beds don't accommodate 5 people and our original booking was for 6 ... this wasn't the room we'd booked). The first room they put us in was dirty, had a dirty washcloth and filthy mattresses. The second one was better, but had a stained bedspread and, again, the mattresses were not clean. The morning after we'd checked in, we stopped by the front desk to turn in a parking key for one of our guests who was unhappy and leaving and tell them they could take the roll away. We were told at that time that the charges for the roll away and parking for both vehicles would be removed. When we checked out, we learned that was not the case. We were charged for both the bed and parking.
눇The location was good for those wishing to visit Disneyland and the staff at their deli were fantastic.
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