The staff weren't able to tell us where breakfast was going to be and didn't give us our vouchers when we checked in. Just told us to come downstairs and try to look around in the morning. When we finally found the restaurant (can't remember the name but it's directly to the right of the registration desk), we had to go back ans ask for the vouchers. Also, parking was not included and would have been approx $30 per night and the staff didn't even know where it was located. We ended up using Spothero to find a lot at $6-8 per night and about 5' walking distance. Not sure if the staff were new and just learning but we feel like our questions were pretty basic and should be something they should know before helping guests. At least, they were friendly.

Great location on the heart of downtown. VERY spacious room, clean and comfortable with nice facilities (exercise room). Breakfast was at a restaurant downstairs with choice of buffet (one of the better ones we've had) or a meal up to $25 value each.

Stayed in January 2024

Albeit convenient, the parking was rather pricey.

Location and amenities

Stayed in December 2023

Didn't like the buffet at the hotel that was NOT GOOD AT ALL and cost us $59 for two. They did give us a coupon for $25 off that I used to reimburse myself part of that buffet bill, but come on guys if you gonna charge this much for a buffet offer some good choice and not just eggs, bacon and hash browns (btw which were overcooked so much we couldn't eat it at all). Next time we just gonna go somewhere else.

Location, nice views from the room, stuff was very nice

Stayed in September 2023

Noisy pipes. Inconvenient billing practices.

Location, decor, cleanliness

Stayed in July 2023

The AC wasn’t working in our room

Location

Stayed in July 2023

The smell on the floor we stayed on was nasty. Getting out of the elevator and the smell bad! And that we didn’t have complementary breakfast. We stayed in a suite I feel like they overcharge for that room.

The location and it had an outdoor pool

Stayed in July 2023

I had one bad experience. One time when I went to get my nightly treat. The time was 8:30 and the staff member said we stop at 8. The response was rude and there appeared to be treats left but they were not accommodating.

Overall the room was clean and staff was accommodatin.

Stayed in June 2023

Service lacked quite a bit, took over 45 min to get our luggage to our room. After requesting blankets 3 times I had to go to front desk to complain and boom 20 min later we finally got the extra blankets.

The pool was nice except no services in the morning. The location was excellent.

Stayed in June 2023

Not sure if anything.

Breakfast was very good and we went every morning.

Stayed in May 2023

The contrived approach to their nickel-and-diming fees

Great location, great breakfast, comfortable room

Stayed in March 2023

There is no microwave in the rooms.

The rooms were very nice. Breakfast was good. The staff was nice.

Stayed in May 2023

The interior courtyard view resembles a prison yard, so be sure to book a room with a "street" view. WiFi is not included if you booked through booking.com, costing $10 per 24 hours, which is surprising in 2023. The fridge is loud, as is the air conditioning unit.

The hotel rooms are impeccably clean and well-maintained by a very friendly staff. The reception personnel is welcoming and extremely helpful. Upon arriving late afternoon during the week, the desk clerk noticed that my booking was scheduled to start only the next day. They immediately arranged for me to stay in a room without having to move to another one later. The hotel features a rooftop pool and a fitness room, a restaurant, and a bar. The location is excellent, situated not far from the 16th Street Mall and just a few minutes on foot from Union Station. This makes it an ideal choice if you're coming to the city via the airport shuttle.

Stayed in April 2023

Room was on the small side. Bed not as comfortable as expected. Pillows not supportive at all.

Hotel was very clean and well maintained. Central location to area we needed.

Stayed in March 2023

There was no parking

The room was amazing

Stayed in December 2022

gym, clean, staff

Stayed in December 2022

I know downtown isn't the best place for dogs, but a closer grassy patch would have been nice. I know that's not the hotel's fault.

The central location was perfect for my needs. Also, thank you for upgrading me.

Stayed in December 2022

The hotel seemed to be understaffed. The workers were doing their best to keep up, but we felt bad in contributing to more work for them. For example, breakfast was included in our stay, but there was only one server going around getting drinks for everyone in the dining room. I hope they are being properly compensated for doing the work of multiple people!

The room and building were beautiful, and all staff members were incredibly kind. The location of the hotel was perfect for the concert we were attending at Ball Arena.

Stayed in September 2022

Room was horribly small, not what I had expected. Pictures of the rooms looked bigger. Considering what I paid per night to stay at the Sheraton, I would have a expected a larger room instead of the tiny room I was assigned. Very disappointed with the "city view" from my room, looking out the window, large roof took up a lot of space and blocked the view. I was expecting a better view that what I actually got. In addition to having a teeny tiny small room, the cost (and privilege) for parking of $45 per day was extremely too much. Not sure why parking was not included with the room. I also have a pay extra for breakfast! Considering the lack of value of the accommodations and other pay for services, I will be looking elsewhere to stay on my next visit to downtown Denver. More places to choose from in downtown Denver. I expected much better from Sheraton than what I received from them and was extremely disappointed in what I got. Lessons learned not to stay at the Sheraton next time I'm in Denver.

Location of the hotel was perfect as it was a block from my client's site. Easy access to shops and restaurants in the downtown area. free metro rides access just outside of hotel. Most of the staff were friend, helpful.

Stayed in September 2022

Room service food option minimum

Staff a d location was great

Stayed in August 2022

Making sure we knew they moved the checkin desk before arriving. That the ticket for breakfast was only for the buffet, however the ticket does NOT say that, it just says up to a certain dollar amount.

The bed was the most comfortable bed I have ever slept in, in a hotel setting. The pillows were big and comfy. The view was spectacular of the 16th street mall. Great location, just was a bit confusing at first where the checkin desk was. (They moved it and we did not know until we arrived)

Stayed in July 2022

Room could use a microwave.

Room was great. Staff was very friendly.

Stayed in August 2022

Hotel was centrally located.

Stayed in July 2022

I cannot think of anything

The city view was amazing! we absolutely loved the breakfast the bar in the main lobby was nice too the decor was lovely and Tanya at the check in desk was amazing!!

Stayed in August 2022

The receptionist did not price match meanwhile it was advertised

Cleanliness

Stayed in July 2022