625 El Camino Real, Palo Alto, CA 94301, United States of America
#26 of 37 hotels in Palo Alto
Guests' ChoiceBased on 280 hotel reviews
7.9Cleanliness
8.7
Comfort
8.7
Location
9.2
Facilities
8.2
Staff
8.8
Value for money
7.6
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: February 26, 2024
Elena
Japanno
The location was perfect and room was clean, well equipped. it was great value.
Stayed in February 2024
Reviewed: February 1, 2024
Robert
United States of AmericaThe price was a bit high, but once you see your room, you'll know where the extra money went. Also, the rooms don't have microwaves, which isn't a big deal. We just noticed we had nothing to heat our leftovers with.
The welcome we received from the desk clerk was incredible! We felt good about being there from the start. The rooms there are very comfortable and quiet.
Stayed in January 2024
Reviewed: January 9, 2024
Vincent
United States of AmericaMaybe a little outdated in a few places, but not a complaint
Clean, safe, comfortable
Stayed in December 2023
Reviewed: January 2, 2024
Lisa
United States of AmericaThe lobby bar closed so early.
Beautiful pool, loved the balcony and hearing the fountain.
Stayed in January 2024
Reviewed: December 5, 2023
Paul
BelgiumConstruction working has been going on for 2 years. Charged different prices versus promised. Two nights turned out correct, one was not (normal weekday)
The restaurant worked well at breakfast and dinner. Nice staff and good food. Fair pricing.
Stayed in December 2023
Reviewed: November 30, 2023
Madsen
United States of AmericaSome parts are showing their age and furniture in room is shabby.
Bathroom in the room. Restaurant.
Stayed in November 2023
Reviewed: October 27, 2023
Lori
United States of AmericaNo extra blanket in the room The room was not ready at check-in parking was confusing
Loved the fountains between the buildings, a clean smell in the hallways, the lovely places to sit around the fires, a quiet ambiance. the room was clean and nicely appointed.
Stayed in October 2023
Reviewed: October 16, 2023
Watkins
United States of AmericaMy daughter wanted a bathtub.
Room was great clean and comfy.
Stayed in October 2023
Reviewed: October 2, 2023
Eric
United States of AmericaThe EV charging provided had two stations, but one was malfunctioning (broken mechanical release), so I waited for the single working charger to become available on a couple of occasions.
My room looked over a well appointed garden area, with running waterfall sounds. Very relaxing. The food in the restaurant was delicious and easy to get to.
Stayed in September 2023
Reviewed: October 1, 2023
Julia
United KingdomThere was a connecting door with my room which was ludicrously loud for two out of the four nights when people were in that adjacent room
Loved the pool and the arrangement of rooms around it
Stayed in September 2023
Reviewed: August 21, 2023
Julia
United States of AmericaIt’s getting a little rundown. I’ve stayed here a number of times
Stayed in August 2023
Reviewed: August 14, 2023
John
United States of AmericaExtreme perfume smell in lobby, almost unbearable
patio rooms are excellent
Stayed in July 2023
Reviewed: August 10, 2023
Mohammad
KuwaitThere were some food leftovers in the fridge from the previous guest which was not removed. I told the front desk about it but still was not removed.
I got a complementary upgrade. The bed was nice and comfortable. The place was clean. Reusable water bottle was provided in the room. The amenities were nice. The place was quiet and good for getting some work done.
Stayed in August 2023
Reviewed: July 12, 2023
Junmin
SingaporeRoom facing car park
Friendly staff. Clean room.
Stayed in July 2023
Reviewed: June 12, 2023
Linder
United States of AmericaTV buffering frequently. Shower was a bit complicated.
Good location, nice bathroom
Stayed in June 2023
Reviewed: June 3, 2023
Beverly
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: April 15, 2023
Justin
United States of Americaprice
Location
Stayed in January 2023
Reviewed: February 21, 2023
Patricia
SpainGreat location next to Stanford mall and Campus. Has a nice heated pool, and outside fireplace.
Stayed in February 2023
Reviewed: February 13, 2023
Robert
United States of AmericaI think there are some things missing, such as no microwave in the room, no fan in the bathroom, the bathroom lighting being bad for seeing oneself clearly in the mirror. The shower system is really odd as well, and takes some getting used to. But overall, it's a good stay.
I think overall the experience all three times I've stayed overnight there have been very good. The location is great, the rooms are nice, and the service is impeccable. Overall, it's a good stay.
Stayed in February 2023
Reviewed: January 15, 2023
Mary
New Zealandfound the shower a bit challenging but ok once I got the hang of adjusting the water flow. could order room service food but no restaurant.
it was a convenient location. the room was clean and spacious. nice bathroom, comfortable bed good desk space with wifi and usb charging. Lovely swimming pool area. nice helpful staff. avoid visitor parking.
Stayed in January 2023
Reviewed: January 2, 2023
Paula
United States of Americawith an emergent severe weather situation on New Year’s Eve I chose this hotel on booking.com instead of Marriott bonvoy since I thought it was cheaper. didn’t see tax included on Marriott. added to booking. I worked a 12plus hour ICU Shift at Stanford. barely made it to work driving and tried 3 times to make it up mountain to skyline in weather catastrophe and unsafe driving/closed and dangerous roads. unable to drive home. in a panic and exhausted I looked for a hotel on booking. called hotel for a discount or some help that said go on Marriott site to book but looking at it is was more money but I didn’t realize it included taxes. so I booked it in booking trying to save $. but couldn’t cancel it. I was so upset after a treacherous day hotel was nice and gave us robes since we didn’t have pajamas. we had to work at 7AM next day. wish I could have booked with Marriott since I’m a platinum member. thank you but still upset as I couldn’t get home because of emergent roads.
hotel is fine. needs upgrade. strange location to enter. bathroom upgrade very nice! parking confusing because location entrance is confusing especially at night
Stayed in January 2023
Reviewed: December 12, 2022
Yufeng
Chinathe bed is way too soft...
Stayed in November 2022
Reviewed: November 30, 2022
Karri
United States of AmericaTV kept cutting out and would not turn on this am
Great breakfast and very helpful staff. Very accommodating.
Stayed in November 2022
Reviewed: November 26, 2022
Paul
United States of Americatoo much noise thin walls
Stayed in November 2022
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