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  5. Reviews of Sheraton Palo Alto Hotel

Reviews of Sheraton Palo Alto Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

625 El Camino Real, Palo Alto, CA 94301, United States of America

#26 of 37 hotels in Palo Alto

Guests' Choice

Review Score

Based on 280 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.2

  • Facilities

    8.2

  • Staff

    8.8

  • Value for money

    7.6

  • Free WiFi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 26, 2024

    9.0
    Excellent stay.
    • Leisure trip
    • Solo traveler
    • Guest Room, 1 King
    • Stayed 3 nights
    • Submitted from a mobile device

    no

    The location was perfect and room was clean, well equipped. it was great value.

    Stayed in February 2024

  • Reviewed: February 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night

    The price was a bit high, but once you see your room, you'll know where the extra money went. Also, the rooms don't have microwaves, which isn't a big deal. We just noticed we had nothing to heat our leftovers with.

    The welcome we received from the desk clerk was incredible! We felt good about being there from the start. The rooms there are very comfortable and quiet.

    Stayed in January 2024

  • Reviewed: January 9, 2024

    9.0
    Great stay, definitely coming back.
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    Maybe a little outdated in a few places, but not a complaint

    Clean, safe, comfortable

    Stayed in December 2023

  • Reviewed: January 2, 2024

    8.0
    Lovely!
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    The lobby bar closed so early.

    Beautiful pool, loved the balcony and hearing the fountain.

    Stayed in January 2024

  • Reviewed: December 5, 2023

    7.0
    Can be repeated
    • Business trip
    • Solo traveler
    • Guest Room, 1 King
    • Stayed 3 nights

    Construction working has been going on for 2 years. Charged different prices versus promised. Two nights turned out correct, one was not (normal weekday)

    The restaurant worked well at breakfast and dinner. Nice staff and good food. Fair pricing.

    Stayed in December 2023

  • Reviewed: November 30, 2023

    9.0
    Great location and hospitality.
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 3 nights
    • Submitted from a mobile device

    Some parts are showing their age and furniture in room is shabby.

    Bathroom in the room. Restaurant.

    Stayed in November 2023

  • Reviewed: October 27, 2023

    9.0
    Overall a lovely place to stay
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double
    • Stayed 1 night

    No extra blanket in the room The room was not ready at check-in parking was confusing

    Loved the fountains between the buildings, a clean smell in the hallways, the lovely places to sit around the fires, a quiet ambiance. the room was clean and nicely appointed.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    8.0
    Comfortable and clean.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double
    • Stayed 1 night

    My daughter wanted a bathtub.

    Room was great clean and comfy.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Guest Room, 1 King
    • Stayed 3 nights

    The EV charging provided had two stations, but one was malfunctioning (broken mechanical release), so I waited for the single working charger to become available on a couple of occasions.

    My room looked over a well appointed garden area, with running waterfall sounds. Very relaxing. The food in the restaurant was delicious and easy to get to.

    Stayed in September 2023

  • Reviewed: October 1, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • 1 Deluxe King, Sofa bed
    • Stayed 4 nights
    • Submitted from a mobile device

    There was a connecting door with my room which was ludicrously loud for two out of the four nights when people were in that adjacent room

    Loved the pool and the arrangement of rooms around it

    Stayed in September 2023

  • Reviewed: August 21, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe, Guest room, 1 King
    • Stayed 3 nights
    • Submitted from a mobile device

    It’s getting a little rundown. I’ve stayed here a number of times

    Stayed in August 2023

  • Reviewed: August 14, 2023

    8.0
    Always good, wish you had a jacuzzi
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King
    • Stayed 4 nights

    Extreme perfume smell in lobby, almost unbearable

    patio rooms are excellent

    Stayed in July 2023

  • Reviewed: August 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Guest Room, 1 King
    • Stayed 5 nights

    There were some food leftovers in the fridge from the previous guest which was not removed. I told the front desk about it but still was not removed.

    I got a complementary upgrade. The bed was nice and comfortable. The place was clean. Reusable water bottle was provided in the room. The amenities were nice. The place was quiet and good for getting some work done.

    Stayed in August 2023

  • Reviewed: July 12, 2023

    9.0
    Excellent location opposites Stanford
    • Leisure trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 3 nights
    • Submitted from a mobile device

    Room facing car park

    Friendly staff. Clean room.

    Stayed in July 2023

  • Reviewed: June 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 2 nights

    TV buffering frequently. Shower was a bit complicated.

    Good location, nice bathroom

    Stayed in June 2023

  • Reviewed: June 3, 2023

    8.0
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double
    • Stayed 2 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: April 15, 2023

    7.0
    Nice place
    • Leisure trip
    • Group
    • Deluxe, Guest room, 1 King
    • Stayed 1 night

    price

    Location

    Stayed in January 2023

  • Reviewed: February 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Guest room, 2 Double
    • Stayed 1 night
    • Submitted from a mobile device

    Great location next to Stanford mall and Campus. Has a nice heated pool, and outside fireplace.

    Stayed in February 2023

  • Reviewed: February 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night

    I think there are some things missing, such as no microwave in the room, no fan in the bathroom, the bathroom lighting being bad for seeing oneself clearly in the mirror. The shower system is really odd as well, and takes some getting used to. But overall, it's a good stay.

    I think overall the experience all three times I've stayed overnight there have been very good. The location is great, the rooms are nice, and the service is impeccable. Overall, it's a good stay.

    Stayed in February 2023

  • Reviewed: January 15, 2023

    8.0
    Stayed 2 nights and it was reasonable value for money. would stay again.
    • Leisure trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    found the shower a bit challenging but ok once I got the hang of adjusting the water flow. could order room service food but no restaurant.

    it was a convenient location. the room was clean and spacious. nice bathroom, comfortable bed good desk space with wifi and usb charging. Lovely swimming pool area. nice helpful staff. avoid visitor parking.

    Stayed in January 2023

  • Reviewed: January 2, 2023

    7.0
    ok
    • Business trip
    • Couple
    • Guest room, 2 Double
    • Stayed 1 night
    • Submitted from a mobile device

    with an emergent severe weather situation on New Year’s Eve I chose this hotel on booking.com instead of Marriott bonvoy since I thought it was cheaper. didn’t see tax included on Marriott. added to booking. I worked a 12plus hour ICU Shift at Stanford. barely made it to work driving and tried 3 times to make it up mountain to skyline in weather catastrophe and unsafe driving/closed and dangerous roads. unable to drive home. in a panic and exhausted I looked for a hotel on booking. called hotel for a discount or some help that said go on Marriott site to book but looking at it is was more money but I didn’t realize it included taxes. so I booked it in booking trying to save $. but couldn’t cancel it. I was so upset after a treacherous day hotel was nice and gave us robes since we didn’t have pajamas. we had to work at 7AM next day. wish I could have booked with Marriott since I’m a platinum member. thank you but still upset as I couldn’t get home because of emergent roads.

    hotel is fine. needs upgrade. strange location to enter. bathroom upgrade very nice! parking confusing because location entrance is confusing especially at night

    Stayed in January 2023

  • Reviewed: December 12, 2022

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • 1 Deluxe King, Sofa bed
    • Stayed 7 nights

    the bed is way too soft...

    Stayed in November 2022

  • Reviewed: November 30, 2022

    9.0
    Overall great stay and very close to Stanford Children’s.
    • Family with young children
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    TV kept cutting out and would not turn on this am

    Great breakfast and very helpful staff. Very accommodating.

    Stayed in November 2022

  • Reviewed: November 26, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    too much noise thin walls

    Stayed in November 2022

Showing 1 - 25

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