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  5. Reviews of Sheraton Tribeca New York Hotel

Reviews of Sheraton Tribeca New York Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

370 Canal Street, Tribeca, New York, NY 10013, United States of America

#298 of 399 hotels in New York

Guests' Choice

Review Score

Based on 1745 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.5

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 27, 2024

    9.0
    Nice hotel
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very comfortable and clean. Good location - close to Soho & Financial District.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Great location and great staff. This hotel is good value for money. If you need to stay downtown this is a great optio
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    All good.

    Location is superb and the staff are exceptional:)

    Stayed in March 2024

  • Reviewed: March 19, 2024

    9.0
    Great stay
    • Leisure trip
    • Family with young children
    • Double Room with 2 Double Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    Great location, great staff, clean room.

    Stayed in February 2024

  • Reviewed: March 19, 2024

    9.0
    Will be back soon!
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 2 nights

    Clean room, location and helpful front desk staff! Thank you!

    I'd like to have some kind of free breakfast options for loyal or returning customers like me:) Thank you! Lei

    Stayed in March 2024

  • Reviewed: March 17, 2024

    9.0
    Great location, comfortable beds.
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Elevators were slow. Shower could use some work where tile meets the shower pan. Also, smoke detector started beeping. Maintenance was quick to resolve but still annoying at 10pm.

    Bed was comfortable, good-sized room.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location, lovely room with a great view of Canal Street and very clean

    Stayed in February 2024

  • Reviewed: March 11, 2024

    8.0
    A very nice hotel in a super location.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t like the fact that the hotel advertised a nice patio on the top floor to have drinks, but it was only available to “club” members. I picked the hotel because of this advertised anmenity and was really disappointed we were denied access.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    8.0
    Will stay there again.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Depending on which room you are in, the doors of the neighbours may slam and wake you up late or early. Also the cushions are not firm ajouté, like cotton candy, even when we asked for specifically firmer ones at reception.

    Location is unbeatable.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    8.0
    Decent Value for Money
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 4 nights

    The area can get sketchy at night. Also, the heating system wasn't great, had to request extra blankets for the bed.

    It's a good deal with a great location and decent service. Staff were friendly

    Stayed in January 2024

  • Reviewed: March 6, 2024

    7.0
    All in all good value if you want to stay near Soho
    • Business trip
    • Family with young children
    • Standard King Room
    • Stayed 7 nights
    • Submitted from a mobile device

    There was cold draft coming in through the windows, which required heating to counter act, so atmosphere during the night was stuffy.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    8.0
    Great location, comfortable stay
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 5 nights
    • Submitted from a mobile device

    The hotel is very well located, the room was spacious and clean, the staff was very friendly and the view from our room was exceptional.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Well run hotel
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Would be nice to have a cur of coffee "on the house" in the morning instead of paying $5

    Fast and accurate chedkin; professional and helpful staff

    Stayed in March 2024

  • Reviewed: March 2, 2024

    9.0
    Prisvärt boende, besökte detta för andra gången o lika nöjd!
    • Leisure trip
    • Family with young children
    • King Room - Club Level
    • Stayed 4 nights
    • Submitted from a mobile device

    I would prefer a little more at the breakfast as panncakes or else it had all…

    Axcess to Clublevel and the lounge wich provide breakfast, drinks, snacks for free under the whole experience.

    Stayed in March 2024

  • Reviewed: February 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No pool lol..

    Staff working at bar were so nice food good too

    Stayed in February 2024

  • Reviewed: February 23, 2024

    8.0
    Great location with very nice, helpful staff
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 4 nights

    If late for club level breakfast, fruit/croissants had run out and weren't replaced

    Very helpful staff, location was excellent for walking everywhere, breakfast was good if you got there early!

    Stayed in February 2024

  • Reviewed: February 19, 2024

    8.0
    Much better than expected!
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 2 nights

    Location doesn't feel very safe if you walk south from the hotel (especially Church st). North is Soho and feels safe. Better to stick with the crowded streets and avoid getting lost if you are walking around alone.

    Room was decent size and very clean. Hotel staff was very friendly and helpful. Check-in and check-out was the fastest I've ever experienced in the city.

    Stayed in February 2024

  • Reviewed: February 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great manager!

    Stayed in January 2024

  • Reviewed: February 2, 2024

    9.0
    Exactly what we were expecting
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing comes to mind

    We have stayed several times previously but not for 5 years. Great location, good facilities and friendly helpful staff

    Stayed in February 2024

  • Reviewed: February 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with City View
    • Stayed 15 nights
    • Submitted from a mobile device

    That I was charged for days I had already paid for and had to wait weeks to get my money back. All refunded thankfully tho :)

    Nice and close to subways and financial district. Comfortable room. Gorgeous view of thw empire state building 😍 Was everything we needed. Room seviced every day.

    Stayed in January 2024

  • Reviewed: January 31, 2024

    8.0
    Great value. Nice hotel for that price
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    The room is a bit small

    Comfortable, clean, good location, nice staff

    Stayed in January 2024

  • Reviewed: January 30, 2024

    9.0
    Loved it
    • Leisure trip
    • Group
    • Double Room with 2 Double Beds
    • Stayed 11 nights
    • Submitted from a mobile device

    Great location. Close to a subway and easily walkable to lots of attractions

    Stayed in January 2024

  • Reviewed: January 24, 2024

    9.0
    The staff were great and made the stay pleasant.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 7 nights

    Room size is a tad bit small than I am usally used to, maybe it's a New York thing.

    Location is near tourist attractions in the city and public transport connectivity is good as well

    Stayed in December 2023

  • Reviewed: January 24, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 6 nights

    no free wifi in the rooms.

    location is perfect.clean and the stuff is wonderfull

    Stayed in January 2024

  • Reviewed: January 22, 2024

    7.0
    Have stayed here before and would stay again.
    • Leisure trip
    • Family with young children
    • King Room - Club Level
    • Stayed 3 nights
    • Submitted from a mobile device

    Did not respond to a complaint we had about our incredibly noisy next door neighbour. People tailgating into the club lounge to get free food, might be an idea for the staff to confirm room numbers before allowing them to eat.

    Location is excellent for those people who don’t want to stay in the bright lights of Times Square. Within 10 mins walk of several lines on the subway, the closest being the A C and E trains which were just over the road. Club lounge is worth the upgrade fee.

    Stayed in January 2024

Showing 1 - 25

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