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333 Universal Hollywood Drive, Universal City, Los Angeles, CA 91608, USA
17 April 2016
15 April 2016
눉If you are looking for the Starwood/Sheraton 4-star experience, you will not find it here. Sheraton is not inexpensive, and I had no issues with that because I thought I would be getting the best 4-star treatment at Sheraton. Sadly, I found that although the staff I encountered was friendly and courteous, that is where our 4-star experience ended. What turned me off from the beginning was not being offered a porter to help with luggage and show us the room's features, like how to work the AC.Even a Motel 6 will show you to the room. Heck, I didn't realize there was an in room safe until the last day. The hotel showed its age by the lengthy wait for the older elevators, the old carpeting, peeling wallpaper and falling plaster in the bathroom, and ice machines that did not work. It seemed like the hallways were not air conditioned either, so we were always sweaty while waiting for the lifts.Our bathroom also lacked a ventilation fan so when we showered we got a steam room bonus. Really glad we brought extra strength deodorant! The AC vents needed a good cleaning, they were full off dust that blew out when you turned it on! There was remodeling going on around the pool, and it just was not a welcoming spot to relax or cool off in the water with all that going on.
눇We appreciated the free shuttle to Universal Studios and the view from our room was good. Floor to ceiling windows! My kid really liked the food served by room service from the hotel restaurant. Good choice of tv channels and we got free wi-fi by signing up for the customer rewards program. We felt safe enough, and the beds were alright. I brought along lots of tip money, but really had no face-to-face interactions with anyone on staff to tip except room service. I could tell our room was not being cleaned for obvious reasons, so they never got the tips we left for housekeeping daily. In the future, I will consider other hotels before Sheraton. I feel like I could get the same or better quality somewhere else in the Universal Studios Hollywood area. For a place to sleep and shower during our 2 play days at Universal, it was just OK.
16 April 2016
눉The bed was awful and you could feel the and hear the springs whenever you moved in the bed. I expected a much better bed for 400 dollars a night.
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