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9900 South Thomas Drive, Panama City Beach, FL 32408, United States of America
August 14, 2016
눉the room we used, 927, is very sparsely furnished. there is not even an overhead light in the bedroom. very few utensils in the kitchen. just a couch and table in the living area. two shaky chairs on the balcony. i don't like the idea of the dj playing his music so loud either. disturbing to some.
눇the location can't be matched. right on the beach and close to walmart. haha
August 12, 2016
눉staff was not friendly and were not helpful. first couldn't find reservation and was lengthy wait. then sent us to find parking place assigned to us. we found it and was occupied by someone else . were told by your staff that was our problem to resolve or we could call booking.com to help. 2 hours past time for the room to be ready we were finally given our room. elevators were hot. Was injured severely while there and the staff said they could not help. was denied a wheel chair . Ask for assist and said they could not help. Ask for a luggage trolly to get me to the car and was denied that as well. Had to get strangers to help carry me- had a severely injured leg with bone breakage. When was able to get me to a car we were told we could not park at the entry way even though they were trying to get me in a car to go to the ER. On return to the facility we were fussed at by the security because we parked in the loading/unloading area to get me out of the car and me in a brace and on crutches. Was declined when we ask for help. Stated it was a liability to them and they could not assist. Had to get 2 men to help me to get to the room . Thank goodness for good Samaritans. Was charged more on the credit card than we were supposed to be charged for the unit.We ask for "armbands to get into the pool and beach access and was told we would have to come back in 2 hours to obtain them after we checked in. Not a good experience!
눇Room was clean and we left it clean.
August 13, 2016
눉Customer service in every other department was awful. From the time we drove up we were greeted with a "you can't" attitude. Room was beyond worn out. Television broken. Front desk does not care. Internet does not work- so neither do the credit card machines. Bar at the people...out of everything all the time and he does not make frozen drinks.
눇Beach is wonderful. Customer service in gift shop and spa was great. Loved the view from the room.
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