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310 West Broadway, SoHo, New York, NY 10013, USA
15 August 2016
눉This place is all about the hype but has nothing of substance to offer: the service was appalling--rude and negligent. Aside from the bell men at the door, every member of staff we encountered was arrogant and indifferent to our needs. They couldn't even manage to come through with our requested wake up call the night we were leaving! On one occasion, the shower leaked and flooded the bathroom, and we had to use towels to soak it up while the cleaners arrived. When we came back to our room, they had left the wet towels on a corner of the room. The rooms are mediocre, dark, damp, with bad views and tiny. Totally overpriced. The first room we were given was in line with student residence. We asked to be moved and they gave us a much smaller room, though it was indeed newer and in better condition, and acted like they were upgrading us. The breakfasts at the lounge were very good, but also very pricey. Also, I paid 12 USD for a cup of tea in room service. Unheard of.
눇The bed was quite comfortable and the bathrooms were nice. The food was overpriced but good.
11 August 2016
15 August 2016
눉The rooms were a little small, but that's to be expected in Manhattan hotels.
눇The staff were extremely friendly, starting with the doorman. They had a great bar with lovely cocktails. The gym was really great. Bed was super comfy. Complimentary coffee and tea. Perfect location to shop and dine around Soho - and close enough to walk to West Village and Tribeca. Would stay again.
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