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  5. Reviews of Sonesta ES Suites Houston Galleria

Reviews of Sonesta ES Suites Houston Galleria This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5190 Hidalgo Street, Houston, TX 77056, United States of America

#123 of 421 hotels in Houston

Guests' Choice

Review Score

Based on 764 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.4

  • Facilities

    8.1

  • Staff

    8.7

  • Value for money

    8.3

  • Free WiFi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 7, 2024

    9.0
    Will definitely stay there again!!
    • Leisure trip
    • Couple
    • One-Bedroom Double Suite with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Just an idea might be to spruce up your entrance to the hotel - rearrange that space to seem more like a welcome space rather than just an office with drab office lighting.

    Coming from the close-by former Indigo Hotel where I had stayed many times I was at first slightly disappointed by the lack of an artistic flair at Sonesta - slowly I came to accept the basic no frills atmosphere and learned to appreciate the positive elements: the free and always available parking right in front of the hotel as well as the excellent lighting ; one of our top requirements, the super comfortable beds, the kitchen which allowed having meals in if one chose; the breakfast which offered something for all tastes and was well presented, and the great shower in the bathroom. The washroom is a great plus even though we did not use. The location is of course tops.

    Stayed in February 2024

  • Reviewed: March 4, 2024

    7.0
    Decent Hotel
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The property was dated and not like how it was pictured in the description. Housekeeping and management was a little pushy and rude at checkout time.

    The breakfast was good, with a lot of options and the location was within walking distance of the Galleria.

    Stayed in March 2024

  • Reviewed: February 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Elevator was old

    The Room and Bed were Great, Comfortable, and Clean. Got upgraded room and we love it. Thanks.

    Stayed in February 2024

  • Reviewed: February 24, 2024

    9.0
    I was very comfortable here and would stay here again.
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 1 night

    My apartment had tea and coffee but no way to boil the water,there was a coffee machine which I couldn’t use.

    The apartment I stayed in was very clean,comfortable and quiet. The buffet breakfast was nice.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    7.0
    Great place, convinient location, but need to fix a shower diverter.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights

    A shower diverter was broken so we couldn't take a shower and it was super inconvenience.

    Great room and lovely crew. Liked location and exterior, especially back yard.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    9.0
    Wonderful
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Mold on windows

    In good area

    Stayed in February 2024

  • Reviewed: February 7, 2024

    9.0
    Very well located
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 6 nights
    • Submitted from a mobile device

    Shower would get cold sometimes

    It is 1 block from Galleria and 2-3 blocks from the Waterwall. Breakfast was included (I loved that they had cottage cheese). Free parking was also great. We stayed in a studio. As for the bathroom, I like when the sink is separate/outside.

    Stayed in February 2024

  • Reviewed: February 6, 2024

    7.0
    We enjoyed our stay
    • Business trip
    • Couple
    • King Studio
    • Stayed 5 nights

    Hotel needs renovation

    Personnel was very friendly

    Stayed in February 2024

  • Reviewed: January 24, 2024

    7.0
    Overnight stay for work. Was adequate for what I needed.
    • Business trip
    • Solo traveler
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Dated and felt old

    Location

    Stayed in December 2023

  • Reviewed: January 23, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    All the wholes in the roof of the hallways and the stinky smell of the hallways

    The breakfast was hot and plentiful. The room was very clean and had everything we needed.

    Stayed in January 2024

  • Reviewed: January 18, 2024

    8.0
    Great place to stay with kitchen facilities fridge etc
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 4 nights

    No issues whatsoever

    Location, cleanliness, room size and a fair breakfast

    Stayed in January 2024

  • Reviewed: January 11, 2024

    9.0
    Good location, good breakfast
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 4 nights

    Everything was OK

    Breakfast was good. Location is great, waking distance to the galleria mall, very safe neighboorhood

    Stayed in January 2024

  • Reviewed: January 10, 2024

    7.0
    It was a good price for a great location. They need to renovate soon.
    • Leisure trip
    • Solo traveler
    • One-Bedroom Double Suite with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Dishwasher was not secured to counter and fell over. The entire dishwasher, unfortunately, but I'm sure it is fixed. Fridge had a fan that rattled all the time. One of the toilets had problems filling.

    Great location and helpful staff. Kirk was great. The room was huge and actually had one more bed and bathroom than expected.

    Stayed in January 2024

  • Reviewed: January 7, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • King Studio
    • Stayed 14 nights
    • Submitted from a mobile device

    Very clean property, friendly and highly professional staff. Couldn’t have asked for more 👍

    Stayed in January 2024

  • Reviewed: January 7, 2024

    9.0
    Excellent location, friendly and helpful staff
    • Business trip
    • Solo traveler
    • King Studio
    • Stayed 13 nights
    • Submitted from a mobile device

    Breakfast

    Excellent location and helpful and friendly staff

    Stayed in January 2024

  • Reviewed: January 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night

    Breakfast is amazing. Lots of variety and very rich!

    Stayed in December 2023

  • Reviewed: January 4, 2024

    8.0
    It was a good stay.
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 6 nights

    The payment procedure for reverting the authorization holds the amount should be more streamlined.

    I checked in on the date 09.12.2023. During check-in, the behavior of on-duty staff at reception was not pretty.

    Stayed in December 2023

  • Reviewed: December 31, 2023

    7.0
    We booked this hotel for the location and in room kitchen; those were great!
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The room furniture was very outdated. We had to use the pull out bed, which was so inadequate and uncomfortable. The main hallways and elevator were also quite outdated, with an unpleasant odor.

    The waffles were a hit, but most of breakfast was just average.

    Stayed in December 2023

  • Reviewed: December 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night

    Right next to the Galleria Mall

    Stayed in December 2023

  • Reviewed: December 23, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Needed maintenance

    Location

    Stayed in December 2023

  • Reviewed: December 11, 2023

    8.0
    Overall good hotel, good staff, good location,, thank you
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    There was no hot water- Water was little warm but not very hot

    Locaton

    Stayed in December 2023

  • Reviewed: November 20, 2023

    8.0
    I got value for money and would stay here again.
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    The rooms and hallways may need repainting. Swimming pool was not warm so could not be used.

    The breakfast is great and location great as well

    Stayed in November 2023

  • Reviewed: November 7, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast has a funny taste. It kinda tasted like soap. I also kinda feel that sheets were not changed everyday, or even well checked before tucking back the bed

    The location

    Stayed in November 2023

  • Reviewed: November 5, 2023

    9.0
    Last min hotel, reasonable price
    • Travelers with friends
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was free but not my desire

    Close to the Galleria

    Stayed in September 2023

Showing 1 - 25

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