Flying cockroch 1st room then we moved to other room then good

Pool- breakfast. Big over flow parking

Stayed in April 2024

I was trying since early February to get ground floor rooms next to each other due to having surgery on right foot, needing surgery on left, difficulty walking and doing steps. Stopped in around 9am, was treated well by Cheyenne, secured 1 ground floor room. Check-in was a different story. Your desk person was very rude. At 3:10 pm I was trying to get second room near my room. I was told it was shift change, can't check in. I was just trying to get 2nd room ground level for my disabled grandson. She (not Cheyenne) didn't care. I had to wait until 4pm to request but of course too late. We were told rooms werent ready at 3:20 which was fine. Amazingly we sat by pool and never saw housekeeping cleaning any rooms. They actually were ready. Our 2nd room had electrical problems. No bathroom light. Fourth time at Southern Oaks, never had a problem with staff before. I am an easy going, patient, understanding person. Not disgruntled. Cheyenne was the most pleasant helpful person during our 3 day stay. I hope she's there when we return with out-of-towners for Nights of Lights. I will book under my husband's name as I did in January to ensure a smooth check-in as I will need ground floor for both rooms again. Other than rude check-in, it was fabulous as always. Breakfast staff are always fabulous and the food is great!! Until then, no more recommendations to my co-workers and friends. See you in January!

I always enjoy my stay at Southern Oaks. It is clean and quiet. Van shuttle service is a great plus. Breakfast is always fantastic.

Stayed in April 2024

This is a classic American motor inn with outside entrance to the rooms. So far so good, but, at my age I missed having an elevator for luggage. Small bean, though.

The breakfast was really good. Old fashioned American fare, well prepared and fresh.

Stayed in March 2024

Our friends that we traveled with were on the first floor but thier room smelled like urine. It was absolutely disgusting!

Our room was very clean, though being on the 2nd floor was not convenient for my husband who has a hard time with stairs and no elevator.

Stayed in April 2024

The breakfast was very good and having the shuttle was awesome!

Stayed in March 2024

Room and especially bathroom was in need of good cleaning. Breakfast was very odd, as there was server and she refused to give us more food with explanation there is more people coming and than they would have shortage. We never had this experience before and since we paid almost 200$ per room and night, it was very bizarre.

Awesome check in staff. Free shuttle to historic center was awesome.

Stayed in April 2024

Nice hot breakfast every morning. Great location to historic downtown. Enjoyed the shuttle to the old town. Nice pool for a sunny day. we enjoyed a picnic at the pool Clean and comfy.

Stayed in April 2024

Very friendly staff, good complimentary breakfast, convenient shuttle service, good value, comfortable room and good location.

Stayed in April 2024

The property was clean, pretty, quiet, and most of all pet friendly. The dog park was awesome. Our dog loved it!

Stayed in April 2024

Nothing to really dislike. I did not have any issues in my room. No staff issues or restaurant, etc. It was quite lovely.

Clean room. Excellent location. Food hot and fresh. Check and out was easy. Staff available and helpful. I would certainly recommend this property.

Stayed in April 2024

N/A

It was out of downtown but the shuttle service was wonderful.

Stayed in April 2024

Everything was beautiful the only issue I had was once we got in the room we saw one roach.

Stayed in April 2024

No Complaints.

Very cute, affordable and clean Inn. Staff were very friendly and helpful. Traveled with a small dog and having the dog park at the Inn was wonderful. Very short stay so did not get to use the pool however it looked nice. Room was clean and comfy. Shuttle from Inn to downtown is so appreciated. Great Place!

Stayed in March 2024

Great location and easy to get to.

Stayed in April 2024

Nothing comes to mind. I would just say that Saint Augustine’s attractions are not all pet friendly and neither are many of the bars and restaurants but that is not the hotel’s fault.

It is pet friendly. Their dog park is a huge bonus. Never seen that before. The free bus is awesome especially since we could bring our dog. We used this service every day. The staff were lovely. ♥️

Stayed in April 2024

A bit run down

Dog park

Stayed in March 2024

Good value, great location close to downtown St Augustine and Vilano beach. Friendly staff. If you are travelling with a dog, this is the spot. Dog beds included in the room, dog park is huge perfect for the furry friends to run around. Free breakfast. Clean rooms.

Stayed in April 2024

Some of the bath towels were a little thin.

Stayed in April 2024

Everything was wonderful!

The location was great! Close to everything! The free, pet friendly shuttle to town and the beach was a nice touch. Breakfast was excellent, with some different options everyday. The beds/pillows were so comfortable, we slept great every night, and the pool was excellent.

Stayed in April 2024

This hotel has a lot of charm. The hot breakfast is satisfying. The location is near the Old City. The hotel offers a free shuttle to the Old City.

Stayed in April 2024

The bed and pillows were not exactly to our liking, but that is a matter of preference and has nothing to do with the hotel itself.

The staff was courteous and informative. The shuttle was on prompt and on time.

Stayed in March 2024

The room was musty smelling and the floors not that clean we killed a roach and spider - I recommend that the cleaning service mop with bleach or something to help make the rooms smell better - the beds are very hard

Location

Stayed in March 2024

The breakfast room was kind of noisy for a not so much of a morning person! Confusion about maid service availability. Not available every day without special request?? There was no information available about the area in the room. I guess because of everyone having cell phones for that info.

Selections of food were good with enough variety. Had hot choices which included eggs meats and carbs. The breakfast room was fairly conveniently located. There were a good number of restaurants near the facility.

Stayed in March 2024

Our power went out, room a little small

Breakfast location staff

Stayed in March 2024