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Reviews of SpringHill Suites Detroit Southfield 3 stars

28555 Northwestern Highway, Southfield, MI 48034, United States

#8 of 14 hotels in Southfield

Guests' Choice

Review score

Based on 234 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    8.2

  • Facilities

    7.4

  • Staff

    8.0

  • Value for money

    7.3

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Showing 1 – 25

  • Reviewed: 12 February 2024

    7.0
    Had a mini-family vacay so our little girls could swim.
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 1 night

    Our bathroom was not very clean, hair around the floor, in the shower, and around the sink. The pool was too chilly.

    The entire staff were extremely friendly and helpful.

    Stayed in February 2024

  • Reviewed: 12 November 2023

    8.0
    I’d stay here again.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Great location and very friendly staff clean rooms.

    Stayed in November 2023

  • Reviewed: 7 August 2023

    8.0
    No mention renovation
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Staybridge failed to mention they were renovating rooms on the first floor. They gave me a room on the same floor and of course I had to deal with passing the workers along with the noise

    The location was a good fit to my travel, I've stayed in Staybrige suites before and always enjoyed my stay

    Stayed in August 2023

  • Reviewed: 13 May 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The pool, and pool area were very small. A little disappointing when you have kids with you

    Breakfast was excellent! Everything else was comfortable, clean and appropriate. Staff were very friendly!

    Stayed in April 2023

  • Reviewed: 12 May 2023

    6.0
    I would come here again after construction; however, the reception staff is exceptional!
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights

    Construction... food service support staff was not very friendly...

    Office staff was very friendly and attentive... great providing suggestions for travel excursions and meal options. Bravo to the first shift office/reception team!

    Stayed in April 2023

  • Reviewed: 30 March 2023

    8.0
    had an awesome time
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t realize they were under construction

    the location is awesome

    Stayed in March 2023

  • Reviewed: 3 September 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The pillows on bed to soft

    Everything

    Stayed in September 2022

  • Reviewed: 27 April 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    the bathroom shower was disgusting I had to clean it myself

    I liked the set up and Netflix being on the tv

    Stayed in April 2022

  • Reviewed: 18 April 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    The water in the sinks&shower took a very long time to get hot. Not sure why but it wouldnt heat up immediately

    Everything except...

    Stayed in April 2022

  • Reviewed: 30 March 2022

    6.0
    simple
    • Leisure trip
    • People with friends
    • Double Suite with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    no queen beds

    na

    Stayed in March 2022

  • Reviewed: 7 March 2022

    8.0
    Overall it was nice just wish they had a better selection with the breakfast
    • Business trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast could have been better, very disappointing

    Spacious room and being able to watch Netflix

    Stayed in March 2022

  • Reviewed: 19 February 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the fact that i had red stains all over the carpet and red splash stains on the wall. The curtains had what appeared to be a LARGE liquid stain of some sort on them. The water in the shower took all of 10 minutes or more to warm up. The water in the sink area never did warm up even after running for over 10 minutes. So, i had to wash my face in cold water 😭. The lock on our room door didn't even lock so the only protection we had was the latch on the door which was not secure. I had already went downstairs earlier the evening we got there to have AJ come up and take a look at the carpet stains and the curtains because i didn't want to be accused of something i didn't do and be charged for someone else's negligence. He did take note of the problems and even offered to move us but my daughter was already settled in bed. As for the water and lock problems i didn't discover them until later and i wasn't going to go bothering AJ again. I just feel for $164 for one night i shouldn't of had to encounter these issues in the first place. Oh yeah, before you say it " I know your sorry". Be sorry enough to compensate me for part of my stay. Thank you very much.

    First of all the Front desk attendant AJ was absolutely AWESOME. He went above and beyond to make sure we were satisfied 😃. The location was good and the Grab n Go breakfast wasn't all to bad .

    Stayed in February 2022

  • Reviewed: 25 December 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Some if the staff was rude.

    Breakfast was great, most staff was friendly. Accommodating, and welcoming.

    Stayed in November 2021

  • Reviewed: 29 November 2021

    8.0
    Comfortable rooms, hot breakfast with plenty of selection, very pleasant staff. Recommend
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 4 nights

    Paper cups from the coffee area couldn't be used in the microwave?!?! Nearly started a fire in the room, microwave had to be replaced. SUGGESTION FOR THE MANAGEMENT: Change supply to microwavable paper cups for your breakfast buffet areas. Your guests will appreciate the ability to make themselves a cup of tea or hot chocolate without accidentally causing a fire!

    Stayed in November 2021

  • Reviewed: 24 September 2021

    7.0
    Location worked for us, breakfast was better than most 'grab 'n go' but the facility is a bit aged.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 6 nights

    The room and a lot of the area was worn and a bit aged. The wallpaper was coming down in a corner of our room when we checked it but it appeared to have been fixed when we were out. No idea if/when someone came in to our room but the wallpaper was up on the wall again. No housekeeping until the day before we checked out (we were there 6 nights).

    Loved the oatmeal at breakfast! Constance takes care of breakfast and she was so great! Friendly, helpful and took care of the area every day we were there.

    Stayed in September 2021

  • Reviewed: 23 August 2021

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 5 nights
    • Submitted via mobile

    Rude front desk staff member gave me a hard time about lost room key. The young lady made unnecessary comments instead of being a problem solver.

    Convenient location and clean

    Stayed in July 2021

  • Reviewed: 23 August 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    The pool for only a hour

    Stayed in August 2021

  • Reviewed: 5 August 2021

    6.0
    Pleasant
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    I know it's not their fault but, the guests were loud and were about to fight with other guests outside our door. Loud music appeared to be a party. The room. Smelled of cigarettes and Marijuana it gave us headaches. No hot breakfast just a grab and go.

    They accommodated us by moving our rooms. The staff were nice.

    Stayed in July 2021

  • Reviewed: 9 July 2021

    8.0
    Great hotel for location
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Bed looked dirty and hotel hasn’t been updated.

    Location to events that I had to attend.

    Stayed in July 2021

  • Reviewed: 11 April 2021

    6.0
    Rooms is ok but could be better
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    They half clean the rooms I stay here a lot in always have to clean behind them some of the people that clean the rooms are rude yes some black grl if u don’t like your job find a new one and if she the manager go behind the people cleaning in make sure it’s clean we pay for clean rooms in covers carpet needed cleaning but other then that it’s good

    Pretty quit some of the staff is nice I like how you can watch Netflix and other shows for free

    Stayed in March 2021

  • Reviewed: 11 April 2021

    8.0
    When we checked in that Friday evening the young lady at the front desk was fabulous and so helpful all night. The Satur
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    I thought the amount was a bit high for a one night stay. There were no clean pool towels and we could have used more bath towels in our room.

    I liked that it was close to where we needed to be.

    Stayed in April 2021

  • Reviewed: 14 March 2024

    9.0
    Nice place but I wouldn’t stay or recommend any one else due to the overcharge
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    That I was over charged for my room that I prepaid for and now I am still waiting for it to be corrected after calling several times to have them refund money o shouldn’t have never been charged.

    The comfort of the room

    Stayed in March 2024

  • Reviewed: 4 March 2024

    5.0
    Too loud
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    The hotel was loud kids running in hallways all night. The room walls are paper thin you can hear everything and everyone. The worst sleep ever!

    The room was nice and clean

    Stayed in March 2024

  • Reviewed: 4 February 2024

    10
    It was wonderful and peaceful.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing that I saw or could think of.

    Cleanliness and customer service everything that was included in the room made me feel welcomed and was concerned about my need within the stay .

    Stayed in February 2024

Showing 1 – 25

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