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2240 West Grapevine Mills Circle, Grapevine, TX 76051, United States of America
May 8, 2016
April 5, 2016
눉Breakfast buffet was very sparse and not refilled the whole time we were down there..
눇Staff was very friendly and allowed us to check in a little early. With three young children that is a big deal.
April 1, 2016
눉After planing and booking our vacation over a month in advance and being charged 30 days in advance (We expected to be charged the price of the stay and the cleaning fee, but we were also charged the deposit which I was not expecting since it clearly states that the deposit will be collected at check in!), 1 week before we were expecting to leave for vacation we were told our reservation could not be met! We were forced to book 2 hotel rooms (at a higher rate) and split up our family for our vacation because that is all that was available so short notice. We were already on vacation by the time our money was finally refunded and now after returning from vacation we have to wait for booking.com to refund me the difference between the hotel rate and Soby's.
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