Choose your preferred language. We speak English (US) and 42 other languages.
43 West 32nd Street, New York City, NY 10001, United States of America
August 15, 2016
눉I had specifically requested for a room with 2 queen beds and if this was not possible then I made it clear I would want 2 rooms because I was with my 3 children aged 17, 11 and 5. On arrival the room had 2 twin beds. After a lot of arguing with the guy at reception ( Richmin, the name badge he had) he then agreed to change me to a room with a King bed then an extra single bed was availed to us but this was only after I had agreed to pay $40 extra each night for the upgrade. Inasmuch as I could have erred when I made the booking, I expect the face of the hotel, the receptionist in this case to be polite and friendly. I had 2 friends who had come to welcome me at the airport and without even asking if they were staying with me, the guy just kept saying there are so many of you and I cannot allow that as if I was going to sneak them in. It was my second time staying here and second time around was appalling. To make matters worse I had misplaced my credit card in the many bags I had so I had asked to be given a room so I could decently look for the card and in the mean time I would give him cash equivalent to hold on to which he would give back when I brought card and Richmin would have none of it, insisting that since I had booked through a third party (Booking.com) I only had 2 options, lose money that had already been taken from my card since the booking was non refundable then make a new booking with him and pay for it again! Or the upgrade then top up which I had no option but to agree to. He then offered the extra single bed for free not before emphasizing that I should have paid for it but he was now trying to just help me. When the next guests who happened to be of his race were checking in and he was all smiles and polite, my teenage girl couldn't help but remark to me that this was simply a race issue. Sorry for making it long but that might be as long as it took us to get settled in our cramped up room.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!