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501 Tchoupitoulas at Poydras, New Orleans Central Business District, New Orleans, LA 70130, United States of America
February 18, 2016
February 17, 2016
February 17, 2016
눉The start to the stay was bit a disappointing. I arrived on Tuesday late evening to find the front door locked. The door was not a problem but when I looked at the front desk, a male front desk clerk made an unpleasant facial expression and waved a guest door key in the air to indicate that I needed to use it. Then I realized there were instructions on the door on how to enter (my fault). When I got near the desk, he continued to "work" on the computer and did not acknowledge me. Suddenly, he sternly said "Last name?" I reply and he said "First?" At this point, there was no greeting or welcome to the hotel. He asked regarding parking and I asked if the parking was across the street. He answered "Ok, you're parking there." He continued to check me in without really ever establishing rapport or listening to what I asked. I asked if I had a double room and he ignored me for about half a minute and I had to ask again. He replied as if I had annoyed him with "Yes." He really needs re-training or should be working in another part of the hotel where he has minimal interaction with customers. Finally, I commented "Wow, you're not happy" which of course he ignored. A few minutes later I had to return to add parking and I was helped by the young female at the front desk (thank God!) and she definitely was courteous and professional. She is definitely meant to be at the front desk, however, the male needs to go!
눇The location is close enough to the go-to spots in NOLA but far enough to not be bothered by the noise level. The room service ladies were attentive and did a great job with the room.
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