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4041 North Ocean Boulevard, Fort Lauderdale, FL 33308, USA
19 March 2016
15 March 2016
눉At the time of our stay there was construction right in front of the hotel. Parking was terrible. No breakfast offered.
눇The hotel room was wonderful considering the price.
14 March 2016
눉Right after leaving our belongings in the room it turned out that our key card does not work and we can not get back into the room. We went to the office total of 4 times back and forth where we had our card magnetized as well as replaced. Nothing worked, finally the hotel staff came with us to inspect the door. He also could not access it and told us to wait as he would make some phone calls regarding the problem. We waited total of 45 minutes until he came back and notified us that our room can not be accessed until the maintenance fixes the door lock the next day, then he put us in the different room. Since all our stuff were in the locked room we had literally nothing with us, except for wallet and car keys. We could not brush our teeth, change our clothes, nor eat the dinner which was also locked in the room. My girlfriend's medical condition requires her to regularly take special medications which were left in the room as well. The nature of my job, requires me to make few transactions during the night hours when stock exchange markets overseas are in operation. Of course my computer was locked in the room and none of that could happen. My boss was very much displeased and the explanation that my computer was locked in a hotel room to which I have no access to did not satisfy him at all. The next morning, right before checking out we could finally access the room and get our belongings. The only comment we received when complaining about the issue to the staff was to contact the manager, no apologies, nothing that would suggest that the staff understands nor cares about what happened. Obviously this type of situation is absolutely unacceptable and we were very much annoyed with it, as I would imagine everyone else would as well. The issue was handled unprofessionally, and it was clear that the hotel staff was clueless about what to do. It is fair to say that it very much ruined our experience of staying in Fort Lauderdale. Emailed the manager...
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