Reviews of Hilton Garden Inn Knoxville Papermill Drive, Tn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
6200 Papermill Drive, Knoxville, TN 37919, United States of America
#13 of 102 hotels in Knoxville
Guests' ChoiceReview Score
Based on 641 hotel reviews
8.8Score breakdown
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Cleanliness
9.2
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Comfort
9.3
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Location
9.2
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Facilities
9.2
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Staff
9.1
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Value for money
8.4
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Free WiFi
8.6
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Reviewed: April 18, 2024
Paulette
United States of America1 review10“We loved this place, will definitely stay there again!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
More tv stations would have been a bonus.
We did not have breakfast. This hotel is a testament to how good Hilton Hotels should be! We loved everything about it and wish we could have stayed longer. The bed was very comfortable, the bathroom clean and modern, carpet clean, everything was great.
Stayed in April 2024
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Reviewed: April 8, 2024
Howard
United States of America8 Reviews1 helpful vote10“Went well”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
This is the first time breakfast required a payment of $14.95 for each person. My past experiences did not include costs for breakfast, yes there was an ala carte option. This caught us off guard. The next morning we went to the waffle house.
Staff professional, facility pool and gym excellent, room clean and comfortable, easy access to internet, and easy access to Knokville.
Stayed in April 2024
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Reviewed: March 24, 2024
Rebecca
United States of America3 Reviews10“Great place!”- • Business trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was great
Stayed in March 2024
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Reviewed: March 18, 2024
Tracey
United States of America26 Reviews1 helpful vote10“Great stay with my daughters for the Dan and Shay concert!! Excellent facility and location!’”- • Leisure trip
- • Group
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
No complaints
Updated, comfortable, dinner and bar, location, staff. In town for a concert and this hotel is top notch!!
Stayed in March 2024
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Reviewed: March 11, 2024
Richard
United States of America1 review10“Great place to stay! Home away from home!!!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Honestly me and my wife had no complaints! We loved it!
Everyone was so nice! And facility was so clean! The location was perfect for what we was there for!
Stayed in March 2024
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Reviewed: March 5, 2024
John
United States of America2 Reviews10Exceptional- • Business trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
n/a
n/a
Stayed in March 2024
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Reviewed: February 14, 2024
Lezlitaz
United States of America4 Reviews2 helpful votes9.0“Excellent room, a wonderful rest after a hard days drive.”- • Leisure trip
- • Couple
- • King Room - Hearing Access
- • Stayed 1 night
The drain in the shower was loud? The hours of operation for the gym - needs to open early - 6:00 am for us early workout people The pool was inviting but closed when we arrived
The room smelled wonderful when we entered ( for some reason, this has been an issue as of late, other hotels we smell cat or mold). The room was super clean. Love the shelves/drawer combo in the closet space, the bathroom had extra shelves for toiletries on the wall so that they don't crowd the counter - which was adequately large as well. The shower was large and the shower head was tall for my tall spouse - extra nice! The bed was super soft and comfy as well as the pillows. Bonus - a wonderful restaurant in walking distance to grab a great meal late at night after driving all day!
Stayed in February 2024
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Reviewed: November 26, 2023
Walter
United States of America10 Reviews10“Wonder place to get away to.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 3 nights
- • Submitted from a mobile device
All good
Staff very friendly. Breakfast was exceptional every morning
Stayed in November 2023
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Reviewed: October 23, 2023
Scott
United States of America3 Reviews1 helpful vote9.0“Overall an excellent hotel and staff!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
All I want to say about things to work on is the mattress was very firm and uncomfortable overall. I know all mattresses are not created equal in rooms of this nature. I do ask the chain to reevaluate the mattresses. I am not sure if there are rooms that have a more pillow top mattress with better box springs, or if they are all standard in their level of firmness and quality. I would say that needs to be looked into in the future. It was very hard to rest comfortably on the mattress I was in at this particular Hilton in room 224. I did not express this issue with the front desk and will not deter me from returning in the future. I just firmly believe that it's something this particular hotel could improve on.
All of the staff were very kind and friendly. They were very helpful whenever I had a question. The desk receptionists were helpful and recommended nice places to eat and other activities to go while on our stay. The bartender, Miss Ana, was wonderful and outgoing to us. She was amazing in her ability to mix drinks that were delicious! The cleaning people were exceptionally friendly and cooperative with giving us extra towels and trash liners. I wish to return to this particular hotel in the future when I stay in the Knoxville area.
Stayed in October 2023
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Reviewed: October 14, 2023
Christina
United States of America11 Reviews10“Always enjoy our stay here.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
We love this hotel . It’s our favorite place to stay when visiting our son.
Stayed in October 2023
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Reviewed: October 6, 2023
Michelle
United States of America1 review10“Excellent”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Everything was great
Excellent
Stayed in September 2023
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Reviewed: September 24, 2023
Kenneth
United States of America4 Reviews10“Amazing”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
Excellent location friendly staff and clean room and bathroom.
Stayed in September 2023
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Reviewed: September 12, 2023
Mary
United States of America2 Reviews10“Beautiful, clean, excellent service. Cozy and just lovely all around. Friendly staff. Will stay again!”- • Leisure trip
- • Family with young children
- • King Room - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
Nothing!
Beautiful, clean, excellent service. Cozy and just lovely all around. Friendly staff.
Stayed in July 2023
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Reviewed: August 24, 2023
Kristy
United States of America8 Reviews10“Excellent stay”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was extremely clean
Stayed in August 2023
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Reviewed: August 7, 2023
Maury
United States of America3 Reviews10“We stopped here while road tripping. We loved it so much we are planning a trip with this place as a destination.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Did find anything wrong here.
The facility was very clean! And the staff was fantastic. We arrived there pretty late and they had things all set for us.
Stayed in August 2023
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Reviewed: July 16, 2023
Barry
United States of America43 Reviews11 helpful votes9.0“A nice getaway, clean. Thank you!”- • Leisure trip
- • Couple
- • King Room - Hearing Access
- • Stayed 2 nights
- • Submitted from a mobile device
CNN being on the hotel lobby tv, hate the channel and politics bias.
Cleanliness, nice rooms and facilities.
Stayed in July 2023
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Reviewed: July 6, 2023
Alex
United States of America7 Reviews10“The welcoming stay, when you first walk in they great you with a smile! The rooms were clean, the beds were comfy and it”- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Close to the freeway so a little loud early in the morning but overall great stay!!
The welcoming stay, when you first walk in they great you with a smile! The rooms were clean, the beds were comfy and it was a great end to our weekend long vacation. It was nice to stay somewhere that was so exceptional! Even got some free delicious cookies!
Stayed in July 2023
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Reviewed: June 29, 2023
Ruiz
United States of America3 Reviews10“Great stay!”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very nice!
Stayed in June 2023
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Reviewed: June 12, 2023
Diana
United States of America11 Reviews1 helpful vote10“breakfast and dinner was good the coffee is great and we enjoyed our stay”- • Leisure trip
- • Couple
- • King Room - Hearing Access
- • Stayed 2 nights
- • Submitted from a mobile device
staff was exceptional and very accommodating
Stayed in June 2023
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Reviewed: June 9, 2023
Blanche
United States of America5 Reviews10“overall good”- • Leisure trip
- • Solo traveler
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
price is high for Knoxville
breakfast, location
Stayed in June 2023
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Reviewed: June 2, 2023
Mark
United States of America2 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
wish breakfast was free or at least some items at breakfast were free
So clean and nice, felt very comfortable
Stayed in May 2023
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Reviewed: June 2, 2023
Stephanie
United States of America16 Reviews1 helpful vote8.0“Good location to downtown without the high prices”- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast was pricy for what it was
Easy access to downtown without being over priced
Stayed in April 2023
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Reviewed: May 31, 2023
Chris
United States of America9 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe King Room - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
The staff was great, Michael at the desk and Beth at the Bar.
Stayed in May 2023
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Reviewed: May 30, 2023
Amanda
United States of America6 Reviews10Exceptional- • Business trip
- • Family with young children
- • Deluxe King Room - Hearing Accessible
- • Stayed 2 nights
- • Submitted from a mobile device
Parking was a little sparse on a busy Saturday.
The location was close to everything. The room was very clean and spacious.
Stayed in May 2023
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