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4800 Preston Highway, Louisville, KY 40213, USA
18 May 2016
눉The fact THAt booking.com over booked me and didn't have my reservation on the computer! Therefore...I Had to wait an hour for the super 8 employees to try to find my reservation! Which the didn't find!! They put me in a room until they could figure out what was up! The manager at the super eight said that booking.com would comp the room and they then gave me a key and told me they would call when they figured it out ! Now when they call the room they tell me that the room that was comped wasn't comped and the total was $701! Lol bc the price when I booked the room was $278 which included taxes already! I was gonna pay cash and was pissed about how I was being treated, but had to leave in a hurry so they charged my credit card $408! Which is completely the wrong total!!!! I was a total fan of booking.com until this mishap!!!!
눇The employees were very helpful and the rooms were nice! The free breakfast was awesome! I like the decor in the rooms too!!
18 May 2016
눉I felt that for the money we paid the hotel was below par, dirty, smoky, unprofessional just not a good experience we tried to fill our day with as much activities to limit our time in the hotel, unfortunately we couldn't switch hotels as they had charged our card before we ever arrived.
눇Not much at all
18 May 2016
눉Hotel needs major remodeling, beds are very hard, bedding is very worn, ciggerate burns on all the furniture and burns all through carpet, room smelled of ciggerate smoke when we first checked in, bring air freshener with you, adversment on line said king size bed, when we checked into the hotel the lady at the desk said the hotel only had queen sized beds, when we got to the room we saw our room only had one full sized bed
눇Staff was very friendly and accomadating. Bedding was clean, floors were swept, bathroom was clean, brought up a rollaway bed when asked for one
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