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323 East Wacker Drive, Near East Side, Chicago, IL 60601, United States of America
August 15, 2016
눉Layers of dust in room. Stains in carpet. TV was poor quality but we also didn't use it much. No bubblers anywhere in hotel. Carpet needed to be vaccuumed. Bathroom was dirty....hair in bathtub on windowsills.
눇Our view was awesome. Good water pressure and comfy bed.
August 9, 2016
눉Parking and breakfast were not included in the room price.
눇It was very clean and comfortable.
August 12, 2016
눉One girl from guest services hung up on me when I mentioned I was disappointed that the pool was closed. My 11 year old daughter chose this hotel for the pool, was the first thing she wanted to do when we got to the room and the pool was out of order. So I called the manager to ask him how long the pool was going to be closed and he never rung me back to tell me. Five hours later I went to the front desk to buy something and mentioned about the pool and he said that we could go across the street. That was wonderful that he mentioned that, but it was 8:00 at night. I wish the manager Bradley had called me back earlier to tell me. We only stayed one day.
눇One front desk rep was so very nice. He walked us to where we needed to go and gave us good info. You should hire everyone like him.
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