1321 Commerce Street, Main Street District, Dallas, TX 75202, United States of America
#43 of 170 hotels in Dallas
Guests' ChoiceBased on 180 hotel reviews
8.4Cleanliness
8.9
Comfort
8.8
Location
9.1
Facilities
8.8
Staff
8.9
Value for money
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 2, 2024
Elsa
ItalyThe staff at check out was not able to provide an invoice at check out including our company data
Excellent historic property downtown in Dallas, great atmosphere, nice staff, super confy room and very good in room facilities.
Stayed in March 2024
Reviewed: April 2, 2024
Mike
United States of AmericaSmall bathroom for a suite and the room was stuffy, was a wet smell. Since it’s a old hotel
Stayed in March 2024
Reviewed: March 24, 2024
Elizabeth
NetherlandsOld and out-dated and in some areas, run-down. it was also seriously overpriced and absolutely not value for money. The hotel charged an additional compulsory $25 per day amenities charge adding $75 unanticipated dollars to my bill. additional hotel added 20% compulsory gratuity to every service. my simple manicure at the hotel spa cost $147.60. That’s simply crazy!!!!🤬
Clean. Central location
Stayed in March 2024
Reviewed: February 24, 2024
Neil
United States of AmericaFront desk was terrible. Uniformed, sent me on a wild goose chase. Never called when room was ready, porter had to get someone from back office to man the reception, six people waiting.
Great room and bar staff excellent. Porters and valets were phenomenal.
Stayed in February 2024
Reviewed: January 28, 2024
Kathryn
United States of AmericaThe room we had didn't have a view and there was nothing going on for New Year's when we were there. The rooftop was closed though we could go up there if we wanted.
The room was so quiet and clean. And the staff was so helpful, even the valet.
Stayed in January 2024
Reviewed: October 29, 2023
Chrystal
United States of AmericaSmall rooms and valet
Amazing service but confusing valet
Stayed in October 2023
Reviewed: October 23, 2023
Frances
United States of AmericaSmall bathroom. Had to wait a long timej for elevators.
Bed was very comfortable. Bathroom could have been bigger.
Stayed in October 2023
Reviewed: June 20, 2023
Jocelynn
United States of AmericaI thought the bar drinks were a bit pricey, but tasty.
Loved the rooftop pool! The rooms were comfortable, classy and clean. Located in a perfect area. Definitely will be back!
Stayed in June 2023
Reviewed: May 18, 2023
Tara
United States of AmericaThe pillows squished down to nothing and not comfy. The valet forced open my key fob cover breaking it. The hotel did quickly compensate me.
The bed was comfy but the pillows squished down to nothing. The room was clean and the staff friendly. The food was excellent albeit expensive.
Stayed in May 2023
Reviewed: December 29, 2022
Jeanett
United States of Americadirty bathroom
atmosphere
Stayed in December 2022
Reviewed: October 11, 2022
Ian
AustraliaThe escalators converted to stairs.
Friendliness of staff. In particular the Concierge members. Outstanding for their assistance, particularly by Tim Robertson and Dan. Dan drove us around the inner CBD attractions and followed the motorcade route of the fatal JFK visit to Dallas, stopping at various points to give a very informative commentary.
Stayed in October 2022
Reviewed: September 19, 2022
Patricia
United States of Americain addition to the usual extra taxes, there was a fairly high parking/valet service. I had already tipped well for this service. Another facility fee was added for several little extras. We didn’t use any of them so that was a waste. I would still stay there again though.
Great location downtown. The service was exceptional, professional. it is a beautiful older building with modern, large rooms. Complimentary bottle of wine was bought to our room which was a nice gesture. I can’t say enough about how kind and friendly the staff were!
Stayed in September 2022
Reviewed: June 4, 2022
Allison
United States of AmericaVer loud all day because I was right near the streets
Breakfast was good, room was clean and neat
Stayed in May 2022
Reviewed: April 21, 2022
Markus
United KingdomThe room was very dark
Stayed in April 2022
Reviewed: February 7, 2022
Deborah
United States of AmericaWish more food options were available. Limited hours (assume due to Covid?) and not many choices close by. Escalator wasn't working during most of our stay.
Loved the location. Very nice accommodations -- room was clean and updated. Staff were very helpful!
Stayed in November 2021
Reviewed: January 30, 2022
Nancy
United States of Americalocation
Stayed in January 2022
Reviewed: January 15, 2022
Tiffany
United States of AmericaThe shower door wouldn’t stay close. Also, it was a 20 minute delay for the water to heat up.
The room was beautiful and the location was perfect.
Stayed in December 2021
Reviewed: January 3, 2022
Ameer
United States of AmericaBeautifully decorated and outfitted, a perfect blend of heritage, history, and modern conveniences and amenities.
Stayed in January 2022
Reviewed: December 22, 2021
Umberto
United States of Americathe housekeeper banged on our door multiple times super early in morning . they slammed doors all morning both nights we stayed :(
food & location
Stayed in December 2021
Reviewed: November 30, 2021
Johann
SwitzerlandIn the bar and coffee place, they had very few people working. I ended up leaving the bar before anyone took my order and waited for 10 minutes for my coffee.
Everything, a gorgeous hotel! And unique, not a typical hotel.
Stayed in November 2021
Reviewed: November 9, 2021
Timothy
United States of AmericaTraffic & noise from HVAC
Stayed in November 2021
Reviewed: October 1, 2021
Kiki
MexicoThe 6th floor walls in the several areas had scratched paints also on the floor. It could have been cleaned.
1. The live music 2. The Coffee place 3. The view from my window 4. The decor
Stayed in October 2021
Reviewed: September 20, 2021
Connie
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: August 16, 2021
Phillip
United States of AmericaVery noisy.
The views from our room.
Stayed in August 2021
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