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888 Bicycle Casino Drive, Bell Gardens, 90201, USA
15 August 2016
1 August 2016
눇This hotel truly took us by surprise. We were travelling with family and were a total of 15 guests with young children. The staff and facilities were awesome from the reception , restaurants and the rooms being so clean ans spacious. The staff were particularly friendly and caring during our stay and made all efforts to see that we were comfortable and treated well. Thank you to hotel for making our LA trip a success.
11 August 2016
눉I checked in and I had to wait 50 minutes for a room, when the woman at the desk told me it would only be at most a 30 minute wait. When I asked about my room I had to check in all over again which was fine I didn't mind, but for some reason and when my husband stepped out of the room and tried to go back into the room about 45 minutes later, there was someone in the room with all my belongings and refused to get out. When we explained the situation at the front desk they told me that it was my fault, because I didn't check in correctly. How was it my fault?! Isn't it the staff's job to make sure everything is correct. I understand double booking can happen, but to blame it on the guest is absolutely ridiculous. My husband and I used to visit this casino quite a bit, after this, I won't be returning.
눇I really enjoyed the room, it was beautiful and very clean.
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