Service at breakfast & lunch was very slow.

Beautiful hotel. Great location.

Stayed in April 2024

Very clean and the parking structure had security so I felt safe

Close to Louisville palace

Stayed in April 2024

Historical building while well maintained

Stayed in March 2024

Front desk check attendant was brusque. When I wanted to schedule a shuttle to the airport she fobbed me off on the 'porter' when she knew perfectly well that the porter stand was unattended.

N/A

Stayed in April 2024

Location to the venue

Stayed in February 2024

The staff was wonderful and the hotel beautiful

Stayed in March 2024

What’s not to like

The rooms are clean and the staff is exceptional. We will definitely be back

Stayed in March 2024

I'm so glad this magnificent hotel has been preserved and is in operation. They just don't make them like this anymore!

Stayed in March 2024

It’s dated but that is the whole point of the hotel

The brown is a very old hotel; like stepping back in time. The rooms are very clean; bathroom’s updated; bed quite comfy. The food and drinks are very good and service is outstanding. From the guys out front to check in; to the bars and restaurants the customer service is very high level; you just don’t see it anymore. I don’t know much about Louisville; we chose the brown because it was within walking distance of the Louisville palace; so not sure how close it is to the entertainment area. Definitely recommend the brown

Stayed in March 2024

I enjoyed everything about our stay.

Very nice staff. Very attentive to the guests stay.

Stayed in March 2024

Mattress seemed to be a bit too vintage. Springs were very apparent when sleeping.

Love the vintage feel of the Brown.

Stayed in March 2024

Charming and such history. Felt like they could have used a bit more staff but those they had were wonderful.

Stayed in February 2024

Nothing

Convenience

Stayed in February 2024

The room had peeling wallpaper and didn’t get real warm.

The hotel itself is lovely. Location was great.

Stayed in February 2024

Nothing, it was fabulous.

I loved the decor, it is such a beautiful hotel. The staff was amazing. I also loved the location, it was within walking distance to the palace theater. Awesome!

Stayed in February 2024

Can't think of anything!

Location is perfect. And Lobby Bar is exceptional. We always meet the most interesting people there. Lots of horse people! Room was oversized and had a refrigerator. Loved the robes and The Brown bed blankets! The Brown is only place we stay while in Louisville!

Stayed in November 2023

Concert goers came back, bar tables had been closed, hostess wasn't sure how to manage the number of people who wanted food and something to drink and informed people there was no seating Manager finally opened up tables and found staff to take care of patrons. Since many people were staying at the hotel because of the concert, it would seem they should have planned for that to begin with.

Great room, spacious, parking on site, great staff, wonderful room service

Stayed in February 2024

The lady in the gift shop was rude! It was almost closing time and she wasn’t very nice.

The staff was over the top. Excellent!

Stayed in February 2024

Nothing

We loved everything about our stay at The Brown. We will be coming back. The hotel is beautiful the restaurants amazing. The staff was the best!! Fabulous time at The Brown.

Stayed in January 2024

A little outdated, but as to be expected with the history. Would stay here again though!

STUNNING historical building and an amazing onsite restaurant serving the famous “hot brown”! Hotel has a complimentary shuttle to surrounding areas!!

Stayed in January 2024

The hotel is beautiful the room is very spacious. Location was great being around the corner from the Brown theater. The entire staff was great including the valet staff. I was greeted at my car instantly super professional.

Stayed in January 2024

The area in which the hotel is situated is such a let down.

The downtown area of Louisville is such a disappointment with the hotel being a real reminder of what it must have been.

Stayed in December 2023

The only issue I found is the hotel has low water pressure with the toilets and they sat low to the ground. It didn't matter what floor you were on they all flushed slowly. Not a detail that would prevent me from staying there again, but just a detail that stood out to me.

The Brown Hotel has beautiful architecture. The staff was fantastic and everyone was dedicated to delivering excellent customer service. Food in Lobby Bar & Grill was fantastic. Wait staff was fantastic. Rooms were very spacious and bed was very comfortable. We sleep on a high end Tempurpedic at home so finding a good bed at a hotel is hard. We've stayed at other high end hotels in Louisville, but we will hands down come back to The Brown Hotel for the level service, value of the room and location.

Stayed in January 2024

Wonderful hotel, Louisville landmark, excellent dining!

Stayed in December 2023