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370 Commonwealth Avenue, Back Bay, Boston, MA 02215, USA
20 August 2015
18 August 2015
눉The only bad experience is when our toilet flushed, water came splashing out onto the seat. We were only there for 1-1/2 days so we didn't report it.
눇The location of the Eliot is perfect, seems like it is nearby to everything we visited in Boston. The smallness of the hotel is beneficial because of the quiet rooms, allowing it you to escape from the busy city. The bar is small and really comes alive with the bartenders, who have a fun and delicious way to mix up drinks.
18 August 2015
눉Our overall experience was so positive that I hesitate to critique, but in the interest of such a lovely establishment seeking input to preserve and improve their image and service please consider my comments. A convenient 'mini frig' did not include (understably) red wine, which, as noted on the menu, required a call to room service. Although the sommelier (yes! really!) was extremely polite, the delivery as such was unnecessarily elaborated and corkage routine uncomfortable for travel weary, already pajama'd ladies just wishing to share two half bottles of red wine at a late hour before retiring... White wine price from 'mini frig' was noted on menu as $11.00, BUT price of the red (the very same vineyard/brand) was NOT noted and was delivered at cost of $77.00!!! Had THAT price been advertised as such, we certainly would have reconsidered. Also we opted to visit the convenient boutique restaurant onsite for breakfast, but regretted not having the 'all you can eat' breakfast buffet (all the staples and very nice, too), substituting for a hot breakfast from the menu. This was somewhat meager and plain and therefore seemed rather pricey. Our breakfast did not, unfortunately, reflect the lovely dining setting.
눇All staff members were more than helpful, pleasant, anticipating any possible needs we might have had. Our room was lovely! We certainly look forward to visiting Boston and The Eliot again!
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