Can’t think of anything

Lovely, grand old hotel. Very comfortable bed, great views, excellent breakfast and wonderful service.

Stayed in March 2024

Room was small and bed was small

Lobby and staff

Stayed in March 2024

It’s an old building.

Great location near to tram stop, lovely lobby and dinning room, very good gym which is free, they allowed an early checkin before noon.

Stayed in March 2024

I did not like the pillows. I prefer a firm pillow and had trouble sleeping on the provided pillows.

The room was modern, clean and luxurious. It seemed well-maintained. I liked the Le Labo toiletries.

Stayed in March 2024

The hallway smelled like pot.

It was clean and the staff were nice.

Stayed in March 2024

Nothing

Fabulous decor and location.

Stayed in February 2024

The breakfast buffet costs too much

Room and View

Stayed in December 2023

Coffee facilities missing in room On hold for 20 minutes trying to get toothpaste. Very 60’s look to the whole place so could use some updating.

Great location in a safe part of town. Grand old Dame of a hotel so expect things to be a bit “old”, but it is what it is.

Stayed in January 2024

Dogs everywhere

Too crowded we couldn’t eat in restaurant

Stayed in December 2023

Very busy in lobby with Christmas tree with general public, What is understandable. But was hard to get in hotel. No bottle water in room complementary.

Location is very good, room nice and big. Beautiful Christmas set up.

Stayed in December 2023

the window in washroom could not be closed perfectly

The location is perfect

Stayed in January 2024

The old elevators

The holiday spirit in the hotel

Stayed in January 2024

Very popular so lobby could be too crowded.

Beautiful classic hotel, all decked out for Christmas

Stayed in December 2023

The booking actually included complementary water. However, it was not available in the room. We joined the Cirque Bar for cocktails. First, we waited more than 15 min to order cocktails. Later, we had waited another 15 min to pay, before I decided to return the empty glasses to the bar on my own and to signal my intention to pay. Therefore, the service at the Cirque bar was inappropriate for a five-star hotel.

The room was very clean, nicely furnished with a very comfortable bed. The city view was wonderful. Free wifi was included in the booking, but an access code was just available after request from the service team. In general, it appears embarrassing for a five-star hotel charging for wifi.

Stayed in December 2023

Expensive parking

Location and amenities

Stayed in November 2023

There was no continental breakfast.

The hotel was beautiful and the perfect location.

Stayed in November 2023

The Bar area is extremely quiet. Pretty dead which some people like.

Stayed in October 2023

I would like a refrigerator to place some of my own goods. Not one full of items I don't prefer and would not buy. Shower curtain was too short. Had to be careful it did not flip to the outside of the tub. Toilet handle hit the lid inside what flushed. Made loud noise especially at night.

Our room was spacious and good closet space. There was good lighting where we could select different brightness.

Stayed in October 2023

For the price I wish that internet access and television had been complimentary. I was surprised that there was visible water damage on the ceiling of our room.

The building was beautiful, especially the dining room. The location was excellent for our purposes. The staff was very kind and helpful. The food in the restaurant was exceptional as well.

Stayed in October 2023

Had trouble with the safe. That’s fine. Things happen. But no one answered the phone for us. Called the concierge and front desk. Had to dress and go to the desk to get help. It was a struggle for the front desk to figure out where the ice was on my floor too. Charging for wifi? And charging exorbitantly? It costs you nothing and makes you look cheap. Charge a bit more and include it.

Beautiful hotel. Nice cafe.

Stayed in October 2023

there was no view

Stayed in October 2023

Having to pay extra for wifi and bottled water, every hotel we've been in you get that free and this is not a cheap hotel.

Fairmont is a very high quality hotel as you step through the doors with beautiful marble pillars. We thought it was just to big for our liking you get lost very quickly. The bedrooms were clean and well kept although felt a little dated but this is an iconic hotel. It is situated in the best place to see and explore San Francisco on the trolleys with cafes and restaurants within 8 minutes walk.

Stayed in September 2023

Curtain cannot be fully closed

Room is spacious, location is on top of hill, quite challenging to walk back up. View is ok.

Stayed in September 2023

The bed was way too firm for us. And the air freshener in the bathroom was a bit overwhelming.

Felt very luxurious. The room was very spacious, great view from the 22nd floor! And they accommodated our request for early arrival (very appreciated).

Stayed in September 2023