Reviews of The Grand Hotel at the Grand Canyon This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
149 State Highway 64, Tusayan, AZ 86023, United States of America
#3 of 5 hotels in Tusayan
Guests' ChoiceReview Score
Based on 2648 hotel reviews
8.0Score breakdown
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Cleanliness
8.5
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Comfort
8.5
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Location
9.2
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Facilities
8.2
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Staff
8.4
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Value for money
7.4
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Free WiFi
8.2
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Reviewed: April 24, 2024
Gert
Germany39 Reviews11 helpful votes7.0“Good Place to stay for visiting Grand Canyon!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast…..no comment…terrible
Natalia from the Bar/Restaurant….she was great!
Stayed in April 2024
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Reviewed: April 21, 2024
Buczak
United States of America1 review8.0“Great option close to the”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
Breakfast was not a great value for the price. Hotel gift shop hours seemed to be random
Room and general decor was very nice. Staff was very friendly.
Stayed in March 2024
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Reviewed: April 20, 2024
Una
South Korea5 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Great location
Stayed in April 2024
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Reviewed: April 20, 2024
Anne
United States of America1 review8.0“This room was a perfect place for our family of 4 to start our GC, Antelope Canyon and Bryce Canyon vacation”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted from a mobile device
Small Gym
Large comfortable room for a family
Stayed in April 2024
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Reviewed: April 17, 2024
Evonne
Australia25 Reviews8.0“Great Location to access the Grans Cqnyon”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Great location. Staff were very friendly and helpful in all areas of the hotel.
Stayed in April 2024
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Reviewed: April 17, 2024
Richard
Switzerland9 Reviews1 helpful vote8.0“Very impressive hotel with excellent facilities. Large rooms with comfortable beds. Breakfast okay.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
The buffet could have been better (breakfast buffet).
Great facilities (pool, gym, business Centre). Very friendly staff. Very clean. Impressive hotel in a great location.
Stayed in April 2024
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Reviewed: April 11, 2024
Zoie
United Kingdom17 Reviews2 helpful votes7.0“Good”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Some of the staff (not all ) on the restaurant door are rude. Apparently need a reservation to have a drink in the bar.
Great Location for the Grand Canyon
Stayed in April 2024
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Reviewed: April 9, 2024
Elise
Australia8 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
We had a lovely stay. Family loved it
Stayed in April 2024
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Reviewed: April 5, 2024
Daniel
United States of America21 Reviews5 helpful votes9.0“Nice hotel located just outside Grand Canyon park”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
Hotel asked to check-in online but had to provide the same information at the front desk as well. Process did not save any time. Dinner was suppose to have 10% discount for staying at property, but hotel did not take off the discount.
Great location close to Grand Canyon park entrance. The town of Tusayan had basic amenities for our short stay. Friendly staff, comfortable room, and nice facilities. Restuarant on property had great service, slightly pricy.
Stayed in March 2024
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Reviewed: April 5, 2024
Andrew
United Arab Emirates8 Reviews9.0“Lovely hotel with great atmosphere. Restaurants overpriced - much better across the road at the Foodie Club.”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Beds too soft!
Location, facilities
Stayed in March 2024
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Reviewed: April 4, 2024
Jim
Canada4 Reviews8.0“Pleasant”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Did not eat at restaurant We were told that they were out of some basics like lettuce ,cheddar cheese etc as they were changing suppliers
Stayed in March 2024
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Reviewed: April 3, 2024
Paul
United States of America4 Reviews9.0“Wonderful”- • Leisure trip
- • Couple
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 1 night
All good
Dinner and breakfast
Stayed in March 2024
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Reviewed: March 31, 2024
Michael
United States of America17 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
The restaurant needs new management. We waited for dinner for 1 hour 20 minutes, when it arrived everything was cold.
Stayed in March 2024
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Reviewed: March 25, 2024
Stephanie
United States of America5 Reviews9.0“Beautiful facility with unbeatable location.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
Just because we are in a nice facility in a very desirable location does not mean that we want to throw away money. The bar prices were ridiculous. A Coors Light, a regular size draft beer, was 8 dollars and a Modelo was 9. That is just frustrating to me. A Tito's and Cranberry, a SINGLE, was $13. This is really my only complaint. The elevator is slow. We spent a lot of time waiting on it. But it was not a big deal.
Everything was clean and updated. It is a beautiful facility and has many nice touches in the decorating. There was complimentary coffee, tea and hot chocolate most of the time. They had a fire in the large fireplace when we arrived. Very clean and updated bathrooms. The service was great, I did not have any issues so there were not any problems to solve. The location is amazing. Very safe and minutes from the park entrance. We did not eat in the restaurant at all but it looked nice.
Stayed in March 2024
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Reviewed: March 25, 2024
Sam
Canada13 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
The breakfast seemed a little expensive. Why not provide it for free?
Stayed in March 2024
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Reviewed: March 13, 2024
Peter
Australia56 Reviews2 helpful votes9.0“Cant be bad if I stayed twice in a week!”- • Business trip
- • Group
- • King Room
- • Stayed 1 night
Some more staff in restaurant would be good as availability of seating times was limited and service was a bit slow.
Stayed here twice in a week; everything about both stays was very good. Room was a good size and the bathroom was excellent. Nice to have restaurant in building so we didn't have to go outside in the snow.
Stayed in January 2024
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Reviewed: March 8, 2024
Julie
United States of America4 Reviews9.0“Lovely.”- • Leisure trip
- • Travelers with friends
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The elevator was extremely small and seemed to be the only one. Also, I couldn’t find the stairs which is a safety concern if an emergency arose.
It is a beautiful hotel in a great location close to the south rim of the Grand.
Stayed in March 2024
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Reviewed: March 6, 2024
Belen
Ireland21 Reviews3 helpful votes8.0“Good location helpless staff”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The only reason why people would book a hotel here is to visit the grand canyon south rim & antelope canyon. We were unfortunate enough to be in this location during a heavy winter storm with road closures etc. When asking the hotel staff about park information, whether the attractions would be open, road information etc. They would have no clue of what was happening out of the hotel. Just advised us to call the places ourselves... I would have expected more help. On a separate note I would strongly recommend NOT having any food here. Anything we ate was oily / industrial.
The hotel is comfortable, clean, and a great location to visit the grand canyon south rim & antelope canyon.
Stayed in February 2024
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Reviewed: March 6, 2024
Raluca
United States of America16 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Group
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast was terrible!
The room was clean and spacious
Stayed in February 2024
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Reviewed: March 4, 2024
David
Canada101 Reviews15 helpful votes8.0“Refuse to use their app. Ignore the hotel e-mails”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
The hotel insists on using an app that does not work. It requires the user to take a photo of the deriving license, but does not allow this to happen, and does not let the user send the information entered. A terrible waste of time
It is a close as you can get to the border of the Grand Canyon National Park. The rooms are spacious and comfortable. The lobby is nicely decorated with a hunting lodge look.
Stayed in March 2024
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Reviewed: March 3, 2024
Silvestre
Brazil20 Reviews8.0“bom”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
nada
loby
Stayed in February 2024
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Reviewed: March 2, 2024
Lindsay
Canada5 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Quality of food wasn't great considering the cost for both dinner and breakfast. I understand it's off season and less staff but then lower the price of food. Portions are large but I'd prefer smaller portions of better quality food for the price. And the coffee machine was broken for breakfast And few food options as buffet was not being attended to given the amount of guests
Location Staff
Stayed in February 2024
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Reviewed: March 2, 2024
Merlaine
United States of America56 Reviews2 helpful votes8.0“Nice hotel.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
Breakfast overpriced and ran out of several items. TP was scratchy and thin. Coffee in room was very weak. Fireplace wasn’t in use and it was chilly.
Location, comfortable room, aesthetically pleasing.
Stayed in March 2024
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Reviewed: March 2, 2024
Ursula
United States of America12 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Nice sized rooms, comfy beds. We had a room on the back side and it was very quiet. Enjoyed a tasty evening appetizer and drinks at the bar. Very relaxing after a wonderful day at the Grand Canyon.
Stayed in March 2024
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