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6 Times Square, New York, NY 10036, USA
17 May 2016
16 May 2016
눉However, we were generally unhappy with the level of service. For example, no one came in to clean our hotel room while we were out for the day. We called the front desk when we got back to our room in the evening, and while they did offer to send someone up, they didn't apologize for the oversight and were actually a little rude on the phone. I think that the service is generally what differentiates 5 star from 4 star hotels. Based on my overall experience I would be reluctant to recommend this hotel to someone else.
눇The hotel itself is nice, and the rooms are actually a good size for the location.
17 May 2016
눉The housekeeping staff is nice but the standard of cleanliness needs improvement. I kept asking the guest service to send the housekeeping staff to clean my room (I went out from the room at 10 AM and came back 3 hours later and the room has not been cleaned yet). And this happened for 5 days during my 7 days-stay here.
눇Location is near to everywhere BUT very crowded and noisy at certain hours. Staffs are polite and nice. The hotel itself is very modern and neat.
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