215 Charles Street, West End, Boston, MA 02114, United States of America
#37 of 92 hotels in Boston
Guests' ChoiceBased on 239 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
9.0
Facilities
8.5
Staff
8.8
Value for money
7.4
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 15, 2024
William
United States of AmericaTV didn’t work, phones didn’t work, toilet ran constantly (all of these I called about and were not fixed), the escalator went out day 2, cocktails at the bar are outrageously expensive as is stuff in the room. You stay here for a story and no more.
Unique backstory, interesting lobby and great small themes in things form the furniture to the rugs in the room.
Stayed in April 2024
Reviewed: March 22, 2024
Tania
IndiaOne improvement could have been a coffee maker in the room.
Everything was great, from the spacious room to the functional amenities. The staff were welcoming and friendly, and the food served through room service was delicious.
Stayed in March 2024
Reviewed: March 4, 2024
James
United States of AmericaNothing
Staff
Stayed in March 2024
Reviewed: February 19, 2024
Susan
United States of AmericaThe price of the room and meals was exorbitant. We learned at check in that we would have been able to get a substantial discount if we had booked directly with the hotel rather than through Bookings.com because we were in Boston for a medical appointment at Mass Eye and Ear. It is unfortunate as we are of limited income.
Free morning coffee. Facility is beautiful and well designed. Room was comfortable.
Stayed in February 2024
Reviewed: February 3, 2024
Ted
United States of AmericaComfortable chair for reading. Couch in room was not comfortable. I object to the $25 fee on top of the room rate. I received no value for that fee.
Location of hotel. Decor of the room. Restaurants of high quality
Stayed in January 2024
Reviewed: January 24, 2024
Jennifer
United States of AmericaThe location near Mass Eye & Ear Hospital made our medical crisis far less stressful than it undoubtedly would have been had we been unable to be right next door.
Stayed in December 2023
Reviewed: December 31, 2023
Angela
Hong KongThe door of the toilet in the room is not good design. There is a big crack even when the door is closed. It can see clearly from the outside . It’s very embarrassing for me a a mother sharing a room with my son. As he walk past can see inside when I am in the toilet.
Nice renovation from an old jailhouse.
Stayed in December 2023
Reviewed: November 24, 2023
Araujo
United States of AmericaFront desk
Stayed in October 2023
Reviewed: October 25, 2023
Rock
United States of AmericaLocation was amazing
Stayed in October 2023
Reviewed: September 7, 2023
James
United States of AmericaFitness Center lacked equipment - specifically, there were missing dumbbells and bars for the weight machine
Location and history
Stayed in September 2023
Reviewed: August 8, 2023
Garrett
United States of AmericaThere were small things like no bathroom light, and the bed wasn't to what I like, but that's subjective.
Staff was really great and it was a cute hotel.
Stayed in August 2023
Reviewed: August 1, 2023
Linda
United States of AmericaFlushing toilet very loud.
Excellent location. Within walking distance of a lot attractions
Stayed in July 2023
Reviewed: July 31, 2023
Terrence
United States of AmericaShower head pressure is weak, and the water has an unwelcome smell, like it's 'gray' or recycled water.
staff was excelllent ...
Stayed in July 2023
Reviewed: May 12, 2023
Brenda
United States of AmericaThe view was of top of other buildings kept the shades closed thou I asked when I booked for a view of the city
personal was nice Bar area was nice, Food was good
Stayed in May 2023
Reviewed: April 24, 2023
William
United KingdomBreakfast was far too expensive
Hotel room was noisy with air condition unit
Stayed in April 2023
Reviewed: April 22, 2023
Ruth
United States of AmericaRoom was noisy
History and decor
Stayed in April 2023
Reviewed: March 27, 2023
Emily
United States of Americanighttime atmosphere and complimentary champagne on arrival
Stayed in March 2023
Reviewed: March 25, 2023
Claudio
ItalyNO VIEW
BED AND SPACE
Stayed in March 2023
Reviewed: March 25, 2023
Krisdhal
United States of AmericaPrice!
Clean, good location
Stayed in March 2023
Reviewed: January 12, 2023
Evan
United States of Americathe lobby can be a little nuts at night with the night club
location is awesome. very charming and fun environment
Stayed in December 2022
Reviewed: December 30, 2022
Anna
Australiavery comfortable
Stayed in December 2022
Reviewed: October 2, 2022
Lisa
BermudaClink Restaurant- food was good but the service was SLOW!!! Went there 3 times, so it wasn’t fluke. Need more staff. The wait was UNACCEPTABLE!
Clean, upscale, proximity to Mass General
Stayed in October 2022
Reviewed: September 19, 2022
Marie
North MacedoniaI wouldn’t call the hotel luxury. For the price of the room I expected more. There was a fire alarm that went off around 12am which caused an evacuation. That wasn’t fun.
The location was great.
Stayed in September 2022
Reviewed: August 21, 2022
Bethan
United KingdomNoisy air con and lifts and scratchy bed sheets
Location and design were very cool. Good room size
Stayed in August 2022
Amboise, France
London, UK
Mission, USA
Puerto Morelos, Mexico
São Paulo, Brazil
Trogir, Croatia
Rosscarbery, Ireland
Budapest, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content