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744 Calle Mejia, Santa Fe, NM 87501, United States of America
August 15, 2016
눉Cobwebs and toothpaste spatter indicated room not thoroughly cleaned. Bed uncomfortable. Hotel restaurant floors and tables dirty.
눇Grounds nicely landscaped and maintained. Decor in hotel common areas and room Sante Fe style. Hotel supports NM heritage. Shuttle took us to and from plaza.
August 11, 2016
눉The concierge did not display costumer service. When I checked out he did not say thank you or show any gratitude for my patronage.
눇The sheets were very clean and the bed super comfortable!!!
August 12, 2016
눉When the reservation was made, I paid extra for hot breakfast. Arriving at the hotel, the breakfast policy had changed and the hotel now serves only continental breakfast to all guests. They changed their policy a week before I arrived in Santa Fe. Called bookings.com and asked to be refund the extra that was paid for the breakfast. Needless to say, when I checked out on Wednesday, 8/10/2016, I was charged the same the original, no refund. Needless to say, I have another booking for October and will be cancelling. Bookings.com and the hotels do not communicate and I paid too much for the hotel.
눇The best thing this hotel has going for it is Lorenzo, the shuttle driver. He gave us many ideas and directions of things to do in Santa Fe. He made our trip better by suggesting restaurants, sites, and places of interest to see.
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