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875 Bordeaux Way, Napa, CA 94558, United States of America
May 20, 2016
눉Manager and staff dismissive and never bothered to call back after leaving several messages trying to obtain a simple invoice or receipt. Rediculous. Upon arriving there was a puddle of vomit at the front entrance with a "slippery floor" caution sign.
May 20, 2016
눉4:00 pm was the check in time, we arrived at that time and was told to sit in the bar until our room was ready, they had my cell # and said they would call in a few minutes. At 6:00 pm I went back to the desk and was told my room was not ready, they then said we could get an upgrade, at no charge, why was that not a an option at 4:00? Staff at desk was rude. For the prices they charge, you would think the rooms would be on time and the staff better trained. I will not stay there again. Extremely bad experience.
May 19, 2016
눉Price. We're not the resort type -- too much going on.
눇Nice bed. Good location.
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