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2275 Kyle Canyon Rd, Mount Charleston, NV 89124, United States of America
August 14, 2016
눇Upon checkin they had assigned me to a regular room even though I had paid for a room with a balacony. When I notified them that I had paid for a room with a balcony, they said that they were completely out of rooms with a balcony. So I asked what they could do to remedy the situation. The girl at the front desk said they could give me a free drink. Seriously? As a matter of guest service I shouldn't have had to explain why that was inadequate. While they did ultimately credit the difference for breakfast at their restaurant, when I checked out they hadn't applied the credit so I had to ask that they fix the bill. The gentleman that processed the correction was nice and courteous.
July 31, 2016
눉The staff courtesy could use some work and that includes the manager.
눇Rooms are always clean.
August 10, 2016
눉The sheets were smelled like vomit. The restaurant was slow.
눇The location, the views
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