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We didn’t get breakfast

Stayed in January 2024

Upon arrival, after 24 hours travelling, we were introduced to a “destination fee”. We believed this to be an optional service and as we had already prepaid thought no more of this and did not use any of the facilities described - therefore thinking we would have no additional costs for our stay. On checking out we were horrified to be presented with additional “destination charges”. We feel this was not fully explained at time of checking in and as we do not experience this in our country we’re not clear about this at all. We had no option but to pay these charges. Reception staff definitely need to be more considerate about overseas travellers when explaining these “fees”.

Stayed in December 2023

This is a Ritz Carlton and it could do with some updating and make sure the place has the penaz that the brand proposes…

The staff were great. They could not do enough for you and made your stay they very best it could be. Will be back for sure! Daniel who managed the pool area was fantastic!

Stayed in December 2023

Absolutely turned off by the cheap single ply toilet paper- come on the gas station has better. A Ritz with low quality TP- that’s where you cut your costs?? Also, the maid didn’t replenish the mouth mash in 4 days- thinking it was a “cut costs” thing. The pool servers could not bring the alcoholic drinks to us - because there was No life guard hired- that’s a shame… had to go get my pens drinks but the food could be bright to us… how hard is it to hire a life guard during your peak months and even just for the weekend?? At a RC I expect full service. Staff was ok. Nothing special. House keepers and Bell/ valet were nice. Tipped then very well. Suggest- having your RC appeal displayed or at least a sign at check in desk. The gift shop said she can’t have it because she’s 3rd party. Wanted a hat. Front desk seemed so bothered that I asked to see the hats. Said I could order “online” … well ya- but I needed a hat at that moment. He had to get 2 from the back - oh no! Bought one - wasn’t just wasting his time.

Bed was sooooo comfortable- loved the feather down mattress topper / pillows. Great high end toiletries by Diptique. Great pool and up to date restaurant & bar. Loved the 24 room service.

Stayed in June 2023

expense

bed

Stayed in March 2023

not up to standard for a Ritz Carlton. the room was tired and the hall carpeting ugly and classless

location

Stayed in April 2023

Brunch buffet was below average and poor value for the money

had a check in issue and they fixed it

Stayed in January 2023

Room smelled like animal urine. Wish check in was earlier so I could of taken advantage of the spa, pool etc.

Valet only is always a plus. I like the fact that your pets can stay. Beautiful view.

Stayed in January 2023

This Ritz needs a renovation. It is aging.

Facilities, Location, Service , Comfort.

Stayed in January 2023

no room service

location/view on f the harbor

Stayed in November 2022

We didn’t love that we had to pay an additional cost to have wifi in our room. We also complained two nights in a row about noise. The walls seemed thin as we could hear everything in the hallways and the rooms next to us. The rooms felt outdated and we wished the bathroom and shower were more updated.

the pool area was nice and the bed was very comfortable.

Stayed in October 2022

I could have gotten a better room. Not worth the price paid

It was ok. Didn’t love the location

Stayed in October 2022

Nothing....all was perfect....

Wonderful Hotel at the Marina del Rey. Super clean and comfortable. We had a room with Club floor and the service there was absolutely high standard. Wonderful Hotel Restaurant outside with tabelfire as well, good wine and delicious food.

Stayed in October 2022

Location was excellent

Stayed in October 2022

noise from other rooms is disturbing.

only5 star hotel near to lax

Stayed in August 2022

See above. After we declined valet parking, our bill included 3 nights of valet parking.

We were unhappy with the front desk help because the attendant lied about the parking lot across the street to get us to pay a ridiculous amount of money for valet parking. she said we would have to pay $10 each time we left and re-entered the lot and that simply is NOT true. Left a bad taste in our mouths.

Stayed in June 2022

I didn’t like when booking.com made the reservation, you tied my middle name to my first name, therefore the hotel could not find my reservation by my last name.

Breakfast was fine

Stayed in June 2022

No bathrobes

Club floor. Free food and snacks throughout day

Stayed in April 2022

Wi-Fi in room was not free- this is ridiculous. Pool not open

Stayed in April 2022

Very bad service in the restaurant

Stayed in March 2022

Great

Stayed in March 2022

The two queen beds were way too small. I highly doubt they were queen beds. Especially since they charged an additional $80 a night for that extra bed. I've never seen beds so small in a room with two beds.

I like the location.

Stayed in December 2021

awesome location, service, food and room

Stayed in February 2022

couldn’t get late check out

Great property & friendly staff

Stayed in November 2021