No room service during whole the stay

Surroundings

Stayed in March 2024

Tub and shower were in need of some maintenance but functional enough. Also, it was made aware to me by staff that this property will soon be exchanging hands again and that staff was re-applying for their jobs.

Staff, particularly Bridget at the front desk-were exceptional!

Stayed in April 2024

It was very basic and the exterior was a bit run down and painted over. The elevator only had to go up/down three levels but sounded so old and ricketty, we were scared we would get stuck. The chain lock on our first room was completely broken but we didn’t notice until late on the second night. They didn’t have tools at that time to fix it so we were moved to another room. Unfortunately despite that room being much better, we had the same issue with a broken chain lock but didn’t want to move again so this time we moved the coffee table in front of the door. Didn’t have this option in the previous room as it was smaller. If you have issues, unless you go to the front desk, you need to contact someone via the company app but that doesn’t necessarily go to someone on property who responds. You also need to pay for housekeeping should you need it.

Location was perfect. So close to everything. We didn’t have a car and it was easy to walk or uber. Rooms simple but were clean and beds were very comfortable. Staff were also very friendly. It’s self serve which is great as long as you don’t need anything. Basically like an airbnb but someone is present just in case you need a hand. Our friend said it was noisey from his room as walls were paper thin and he could hear everything from his neighbours we found it to be quiet, maybe because we were on the third then second floor. Loved the pool party vibes. So fun! Perfect for a birthday or bachelorette trip.

Stayed in April 2024

Main pool was closed while there

Nice pool, great location. Room pretty basic. Needs some upgrades, but fine for a night or 2 in central Scottsdale

Stayed in February 2024

The pool was decent and a good vibe, but we couldn’t bring in our own canned beverages! As much as they would want this to be a day club, it isn’t.

Location was perfect to walk around old Scottsdale

Stayed in April 2024

They need a new hammock in the hammock area. The entire property could use some TLC and a good refresh. The rooms were really dark and the patios were dirty.

The pools were nice. The circle pool was relaxing and quiet. The larger pool is geared more for a younger crowd and not a family.

Stayed in March 2024

Fire alarm in my room went off in middle of the night. Staff did not know what caused it, bad nights sleep over it

Location and bed was comfy

Stayed in March 2024

I think that some features and finishes of the room are ready for an upgrade or refurbishment. Specifically, the barn style door for the washroom was clumsy to deal with and was showing wear-and-tear at this point in it's life-span. I was very put-off by the excessive amount of personal information that Sonder required as part of the pre-checkin process. I found that intrusive and I have concerns about where that data (scan of my identification and full biometric face scan!) is now stored, what it will be used for, who will have access to it now and into the future.

We enjoyed the location. The cost was appropriate for the value received and for what we were looking for on this particular trip. The room was comfortable and safe.

Stayed in March 2024

The facilities were fantastic. The location was so close to old town and also for our festival at civic Center. I would definitely stay here again

Stayed in March 2024

No Kitchenette

The bed and location

Stayed in February 2024

No housekeeping service except at a price of $35 per day.

Location, location, location, and cleanliness.

Stayed in March 2024

I didn't know there was breakfast, that would've been nice... The decor in my room was dull and lacked personality. Overall it just felt stark and cold compared to the online photos which were colorful and homey feeling.... Also there was a loud, intermittent humming sound coming from inside the wall connecting my neighbor all night.... No TV, only streaming for which had to log into all my own accounts in order to watch... No microwave for my leftover dinner... No outlets over the nightstands, had to pull the bed from the wall in order to reach the one behind it.

The heater worked really well... The bed and all the pillows were comfortable... Nice patio.

Stayed in March 2024

There was too much self-serve, and the cafe and restaurant always seemed understaffed and behind. We went to the bar a few times, and there were no bartenders or servers.

Proximity to OldTown and Scottsdale Stadium. Also liked the pools and gym.

Stayed in March 2024

Small refrigerator and TV is ONLY wi-fi so difficult to get local TV channels

Breakfast not included

Stayed in March 2024

Too much noise, sink doesn’t drain, have to pay extra for cleaning room, no wash cloth to shower with

Location great! Upkeep looked good, breakfast good!

Stayed in March 2024

Please check air conditioner…seemed a bit off Liked check in

Stayed in March 2024

I didn’t like the screaming boys that were running around the pool and hot tub while we were relaxing. I would have liked to have a phone to the front deck so you could talk to someone without having to go over to the deck.

I liked that it was close to the ballpark and all the shopping. The room was comfortable.

Stayed in March 2024

The room didn’t have a desk. I had to work in the hotel lobby- lots of distractions.

The room was clean, the location great, the price very good.

Stayed in February 2024

The overall feel of the property was hip and modern but it looked a little tired just below the surface. If you’re used to staying at a newer hotel that is part of a mainstream brand like Hilton, you could find this not to the same standards.

I like that I was able to get checked in remotely and use my phone as a digital key. The location for old town Scottsdale was great and overall convenient location. It has a cool/hip vibe that I appreciated and overall it was very quiet and peaceful despite being in a busy area. I think I got what I paid for.

Stayed in February 2024

There was some issues with things not working

Great location

Stayed in January 2024

The room not being cleaned or given clean towels for 3 days.

The helpful staff at registration.

Stayed in February 2024

The walls are thin and I could hear many noises throughout the night. The place wasn't as clean as I would have expected. And overall, for the price, I would have expected a nicer property. It didn't seem to be constructed of quality materials and felt kinda cheap.

The location was great and walkable. My specific unit had a really nice patio that opened up to the civic/arts center space and that was really nice and lively.

Stayed in February 2024

Pool was closed when we arrived. Wasn’t notified until a little before arriving.

Location.

Stayed in February 2024

Nice facilities and great location

Stayed in February 2024