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1800 East Palm Canyon Drive, Palm Springs, CA 92264, United States of America
May 25, 2016
May 25, 2016
눉Having stayed at The Saguaro before, I had specifically reserved the room I like two months in advance: ground floor pool view with two beds. When I got there, they had given away my room, mind you I even called the night before to confirm everything and it was all set. They said on their end they didn't have me confirmed for the room I had confirmed on my end with booking. They gave us a 2nd floor pool view room (not as big) and over the weekend they told me a variety of things they were going to offer me for the inconvenience-not all of which they stayed true to. Ultimately they waved $100 & resort fees off my bill but I still haven't decided if that was worth all of the frustration. I go here annually and for the first time I feel like their hospitality was not good. The line staff was more sympathetic and understanding than the supervisors. *Tip: call and triple confirm your reservation and BE SURE to get the names of who you spoke to or else they treat you like you made things up.*
눇The hotel is modern and fun. Always a good time if you are looking to get away with friends for a weekend.
May 23, 2016
눉Dark dirty room, muggy, so much noise in surrounding rooms and hallways. Food took forever. TV in the room was unwatchable because the screen was super fuzzy. Overall just very dirty and dirty feeling. A friend staying in a nearby room had the same experience, they put soaking wet bed sheets on her bed and at 12:30 in the morning came to bring less wet but still super damp sheets that were the wrong size (too small) on her bed. We were told "that's what we do, they'll eventually dry."
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