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1100 33rd Street, Zion, IL 60099, United States of America
August 15, 2016
August 11, 2016
눉Breakfast could have had a few more items
눇It was very close to my main event for the day. Staff was quite helpful
August 15, 2016
눉The young evening assistant male manager that was on duty Saturday, August 6th. He displayed his disapproval of my family of four (55 to 80) staying in his work establishment by making it difficult for me to book two rooms for an additional night. His persona projected disproval although polite, but he told me that since I initially booked online, there was nothing he could do for me. I had to go through you in order to book another night since Booking .Com pays 50% of my room cost per night. When he told me this I thought to myself that I must have stupid written across my forehead. I reported this to the booking representative, that tried to book me two additional rooms for another night, but was told there were no rooms available. I had logged on to the sight and we saw (5) five suites available. The manager informed the agent that this was an error and that the information would be taken down. The Booking agent said that she would keep my reservation open until her shift ends at 11:00 pm, Sat.to see if she could book the rooms and would contact me if she could. I did not hear from her, so I tried one more time, after the assistant manager shift, and was able to booked the two suites early Sunday morning, all (5) five rooms still available and were never booked. This was not a good experience, I would recommend the hotel, but if you are of African decent avoid this young man.
눇Overall, I love the serene surroundings the quietness, the amenities and the warmth and friendliness of the staff.
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