Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. USA hotel reviews
  4. USA hotel reviews
  5. Reviews of TownePlace Suites by Marriott Charlotte Arrowood

Reviews of TownePlace Suites by Marriott Charlotte Arrowood This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

7805 Forest Point Boulevard, Arrowood, Charlotte, NC 28217, United States of America

Review Score

Based on 116 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    8.1

  • Facilities

    7.5

  • Staff

    8.5

  • Value for money

    7.6

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: December 3, 2022

    6.0
    Very convenient to the processing center which is a big plus.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night

    The hotel is run down and our room door wouldn’t lock properly. But, our room was clean and that’s very important.

    Breakfast was ok. I’m gluten intolerant so there wasn’t a lot to choose from for me. Yogurt and banana worked.

    Stayed in December 2022

  • Reviewed: October 1, 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Hot breakfast would have been better instead of the selections that they had.

    I liked the kitchen in the rooms plus the essential that you may need were also available.

    Stayed in September 2022

  • Reviewed: June 13, 2022

    6.0
    a little uncomfortable because there was no internet and the bad smell of the room
    • Business trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    there was no internet in this stay and it is very important for my work . although the room was clean it had an unpleasant smell and the toilet had a terrible noise every time it flushed it flushed every time it flushed the water

    the attention and courtesy of the resection girl

    Stayed in June 2022

  • Reviewed: April 27, 2022

    6.0
    Decent place to stay if your not going to be in the room much.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Not up to date, but it will do.

    Not the best if location for the places we went, but a lot of choices of fast food around that was a plus. Really was just a place to stay basically 🤷🏾‍♀️

    Stayed in February 2022

  • Reviewed: April 18, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    What I booked online wasn’t same room that was originally given to me.

    I was able to upgrade to a bigger room without any issues.

    Stayed in April 2022

  • Reviewed: March 24, 2022

    8.0
    Comfortable
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    It smelled a bit like cigarette smoke.

    The location felt safe. The room was nice. And the people were nice.

    Stayed in March 2022

  • Reviewed: March 10, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 7 nights
    • Submitted from a mobile device

    The price change to a little more on the weekend

    Staff was good

    Stayed in March 2022

  • Reviewed: March 6, 2022

    7.0
    Good
    • Business trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Room did not smell well and sink had bloody tissue stuck in it

    property was convenient to everywhere we needed to go

    Stayed in March 2022

  • Reviewed: February 13, 2022

    8.0
    It really did meet our needs, especially taking cats.
    • With a pet
    • Business trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 6 nights

    The place needed a little attention. A coat of paint would have improved the overall appearance a lot. The coffee pot in the room did not work, and you had to jiggle the handle on the toilet to get it to shut off. None of these are deal breakers, but would improve the overall quality.

    It was pet / cat friendly. The location was also very good for us. The staff was always very friendly. The place seemed quiet and was comfortable.

    Stayed in February 2022

  • Reviewed: December 4, 2021

    8.0
    Close to Operation Christmas Child shoebox processing center. Will stay again.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night

    I’m gluten free, so was glad you had oatmeal. Wish you’d had boiled eggs though.

    Stayed in December 2021

  • Reviewed: September 10, 2021

    9.0
    Very nice stay, great staff and good accommodation
    • Leisure trip
    • Solo traveler
    • Queen Studio with Sofa Bed
    • Stayed 1 night

    At night people hanging in the parking lot like it was a club

    Location and privacy

    Stayed in August 2021

  • Reviewed: August 16, 2021

    8.0
    great room, decent location, friendly staff, no pool
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    a swimming pool was part of the reason we booked here. we were informed the pool was closed indefinitely. We could easily see that the pool had been out of commission for a long time ( half full, debris in pool and on pool deck, etc.) While we were here we did not see anyone attempting to fix the pool situation. definitely a disappointment to our children.

    very nice bedding and comfy beds. room was very clean and had everything we needed.

    Stayed in August 2021

  • Reviewed: July 18, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The price was too high to not be able to use the pool or fitness area. This may be booking.com’s fault for not posting it on their site but the front desk attendant was not very nice when I was asking about it.

    We really liked the room and the breakfast in the morning. The front desk attendant in the morning was very nice.

    Stayed in July 2021

  • Reviewed: June 5, 2021

    8.0
    Mattress
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The bed is toooooooo hard. I woke up with back pain.

    The stay was friendly and the room has an excellent layout.

    Stayed in June 2021

  • Reviewed: April 10, 2021

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    2nd stay at the hotel. Great room!

    Stayed in April 2021

  • Reviewed: April 7, 2021

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Great room! Clean and comfortable. As advertised. Friendly staff. I will stay here again.

    Stayed in April 2021

  • Reviewed: November 12, 2022

    5.0
    we only stayed here because it sleeps a family of 5 more comfortably than most hotels
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    shower leaks water all over the bathroom floor and the rooms need updating, couch looked like it came from the 70’s.

    location and breakfast was good

    Stayed in October 2022

  • Reviewed: November 8, 2022

    5.0
    wouldn’t refer anybody here
    • Leisure trip
    • Group
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    the rooms had roaches. seen a few in both rooms…not infested but still seen some. definitely didn’t like that. the shower liner was old & had what looked to me like mold on em. some of the towels were stained. did get fresh towels on demand tho

    the hotel rooms were nice. I like how the rooms were conjoined. the beds were comfortable.

    Stayed in November 2022

  • Reviewed: August 8, 2022

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Upon entering my room it was clean but then after being in there for a few min I noticed there was no body wash available... Would have been nice e to have available since I forgot my wash... A semi alive huge cocroach laying on his back dirty towels candy wrappers lighter and pills under the bed.. Went to the front desk and she couldn't put my into another room but also offered to go in my room to fix the problem which was very sweet of her and which she did but then waking up in the morning there were small cock roaches running on the walls and bathroom floor... Couldn't see if any in the room b/c the carpet is already dark

    Location

    Stayed in August 2022

  • Reviewed: August 8, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    everything it was perfect

    Stayed in August 2022

  • Reviewed: July 18, 2022

    5.0
    I wouldn't stay here again.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was not open and it's very small pool

    The location is okay. It's in between downtown and Fort mill.

    Stayed in July 2022

  • Reviewed: June 26, 2022

    1.0
    Horrible hotel and service
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I was given the runaround after I was told by the front desk attendant that they could not locate my reservation after booking with booking. com. So I was charged for one night that I didn't stay at this location. The location that claimed they couldn't find my reservation so I called booking.com and they told me they would cancel my reservation for free since it could not be located. I have yet to receive reimbursement after an agent told me that even if the hotel did not reimburse me booking.com would. I have called multiple times to no Avail. How could I be charged by the location for this an for them not being able to find my reservation, but still charging me as if I stayed? I'm guessing later they found my reservation and they told me it was a no call no show, but I booked 10 minutes to getting to the location. I am sure there is video surveillance to prove this. Even after calling the hotel they couldn't do anything to help as they insisted it was a no call no show.

    I was given the runaround after I was told by the front desk attendant that they could not locate my reservation after booking with booking. com. So I was charged for one night that I didn't stay at this location. The location that claimed they couldn't find my reservation so I called booking.com and they told me they would cancel my reservation for free since it could not be located. I have yet to receive reimbursement after an agent told me that even if the hotel did not reimburse me booking.com would. I have called multiple times to no Avail. How could I be charged by the location for this an for them not being able to find my reservation, but still charging me as if I stayed? I'm guessing later they found my reservation and they told me it was a no call no show, but I booked 10 minutes to getting to the location. I am sure there is video surveillance to prove this. Even after calling the hotel they couldn't do anything to help as they insisted it was a no call no show.

    Stayed in June 2022

  • Reviewed: June 1, 2022

    1.0
    I booked this hotel because their website advertised “newly renovated” but it was run down and in very poor condition
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    run down - not clean

    nothing

    Stayed in May 2022

  • Reviewed: May 31, 2022

    5.0
    Fair
    • With a pet
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 2 nights

    Breakfast Room a little cleaner, it has some scratches on the door It would be nice if the pool would be open

    Stayed in May 2022

  • Reviewed: April 25, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    very nice very clean very friendly

    Stayed in April 2022

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: