2600 Highway 70, Ruidoso, NM 88345, United States of America
#124 of 138 hotels in Ruidoso
Guests' ChoiceBased on 423 hotel reviews
6.1Cleanliness
6.8
Comfort
6.8
Location
7.6
Facilities
6.2
Staff
7.6
Value for money
6.8
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 23, 2024
Jaime
United States of AmericaThe Ice Machine was too far and the outside of the property was unkept and dirty.,
the value for a overnight stay
Stayed in January 2024
Reviewed: January 1, 2024
Irene
United States of AmericaThe bathtub was dirty. There wasn't a heater in the bathroom so it was very cold. Outside, there were piles of old, dirty mattresses. They were removed after a couple of days but I wouldn't know how long they were there.
The bed was very comfortable. The nightly rate was reasonable.
Stayed in December 2023
Reviewed: October 28, 2023
Michael
United States of AmericaUnfriendly, irritated owner/mgr Good bed, bout it
Bed
Stayed in October 2023
Reviewed: August 30, 2023
Rebecca
United States of AmericaIf the preference is to pay at the site then I wish there wasn’t an option to pay online. I was charged twice. The manager asked for the card I used for payment and my ID when I arrived. He did not mention he was going to be charging me another additional fee. I figured he just wanted to ensure the card I used to pay online was mine. I only noticed that a fee was charged because an alert came up on my phone the moment a charge was made. I questioned the staff right away because the online price total was different than the charge the staff did the 2nd time. I asked him why he took out more money. All he said was that he reversed the other payment because I paid online. So now I’m just waiting till that money goes back into my account. I am not sure if that was the deposit charge but the staff could have mentioned the deposit is more than the room rental charge or something. More insulation is needed for the doors children were screaming and running around outside early in the morning.
The rooms and beds were decent. Better than I expected.
Stayed in August 2023
Reviewed: August 28, 2023
Catherine
United States of AmericaThe outside is dirty and smells.
The beds we’re comfortable and the room was clean
Stayed in August 2023
Reviewed: July 24, 2023
Stephanie
United States of AmericaThe smell of the room was disgusting and the restroom door would not close or lock. I accidentally left my iron at the hotel and they couldn’t even contact me.
Location was convenient
Stayed in July 2023
Reviewed: July 9, 2023
Jeremiah
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: June 13, 2023
Lynell
United States of AmericaStaff could've been more greetable like happy that I stayed there. Too much renovation going on
Stayed in May 2023
Reviewed: June 5, 2023
Thomas
United States of AmericaProperty cleaning
Room was good, staff good, property cleanliness an tight parking
Stayed in June 2023
Reviewed: May 29, 2023
David
United States of AmericaLate night disruption from arguing guests that made us uncomfortable. Also, no phone in the room
Proximity to the event facilities we were planning to go to
Stayed in May 2023
Reviewed: May 15, 2023
Armendarez
United States of AmericaToo loud, dogs barking in next room, Shower head not working properly. Had mold in the shower head
Stayed in May 2023
Reviewed: March 25, 2023
Loving
United States of AmericaLocation is great! Cozy, comfortable and clean. Will definitely recommend yo others and stay again myself.
Stayed in March 2023
Reviewed: March 17, 2023
David
United States of Americabathroom, toilet was loose. beds where noise
locatioin, view, price, breakfast.
Stayed in March 2023
Reviewed: March 15, 2023
Delia
United States of Americathe property was fine although the staff meeting the manager was totally rude.
I like how the hotel was a convenient location
Stayed in March 2023
Reviewed: February 28, 2023
Hector
United States of AmericaToilet getting clogged had to call maintenance twice
Right in town
Stayed in February 2023
Reviewed: February 27, 2023
Mario
United States of AmericaSecondary lock did not work
Clean
Stayed in February 2023
Reviewed: December 30, 2022
Monica
United States of AmericaBeds were not queens
Price and location
Stayed in December 2022
Reviewed: December 23, 2022
Guillermo
United States of Americalocation
Stayed in November 2022
Reviewed: November 21, 2022
Cesar
United States of AmericaThe drier, the sink in kitchen, downstairs shower
The location was very central, and the views were nice
Stayed in November 2022
Reviewed: October 2, 2022
Kenneth
United States of AmericaThe price! Way over priced for what you get!
I liked the vinyl wood flooring and the bathtub was pretty new and clean. The young lady that checked us in was very pleasant.
Stayed in October 2022
Reviewed: August 30, 2022
Sharon
United States of Americamy husband was in the emergency room and we had to check out early we were denied a refund for the third night
Stayed in August 2022
Reviewed: August 27, 2022
Ana
United States of Americawe booked for 2 people and the room only had towels for 1. I shouldn’t have to ask for a second set of towels when we booked for 2
great locations and a decent room. it was clean. clean sheets, and bathrooms.
Stayed in July 2022
Reviewed: August 20, 2022
William
United States of AmericaThe owner was very rude one time the key to get in stoped working he got a bit of a adatude with me and one other time my dog pushes the door shout my key was inside l he raised his voice at me and told me if I come back for another key he would charge me a dollar each time wasn't bad enough charging 30 bucks a night pet deposit non refundable needless to say won't staying there again
The bed was nice
Stayed in August 2022
Reviewed: August 18, 2022
Mona
United States of Americathe room smelled like smoke when I asked for a non smoking room
very friendly staff
Stayed in August 2022
Regensburg, Germany
Poreč, Croatia
Batu, Indonesia
Hua Hin, Thailand
Balaluwewa, Sri Lanka
Máncora, Peru
Cercy-la-Tour, France
Porto Santo Stefano, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content