The Elevator is slow and the staff uses many times one of them exclusively.

The location is quite good. Very close to. Times Square and very convenient for Broadway shows.

Stayed in April 2024

The staff weren't the friendliest on check in and I didn't have much other interaction with them but they could at least put on a smile and pretend like they want to be there, they felt quite hostile, after all the guests are paying their wages so a smile would be nice. It was fine. The whole place could do with maintenance/updating though. The bedside light didn't work and having the plug socket on the other side of the room to the bed was annoying. I did have to ask twice for towels when I first arrived and apparently their supplier was late delivering them which is fine but either don't let people check in until you have the towels or let them know when they check in so they know what to expect. I'd just got off a 7 hour flight and the first thing I wanted to do was shower! The bathroom was also absolutely tiny! I was only using the room to sleep and shower so it was fit for purpose but still in dire need of updating and just more attention to detail, some parts of the room seemed a bit bodged and paint needed touching up. Only 1 lift (elevator) was working for my whole stay so I often had to wait a good few minutes for the lift-- I was on the 8th floor and to be honest I had no idea where the stairs were, this information was not provided at check in and the lift was pretty small but I was only in out and of the hotel once a day and left plenty of time to get down to the lobby. Generally, more information needs to be given on check in, rather than being given a piece of paper with a lot of information, there were lots of things I didn't realise about the hotel until I'd been there for a couple of days but would have been helpful to know on check in.

I found the WiFi to be pretty stable, I watched episodes of shows on Netflix without issue. The location is very central which I look for as a solo traveller.

Stayed in April 2024

Room facilities.

Location.

Stayed in April 2024

Hotel had a lot of damage/faults with the room. Made lobby aware and was told they are aware and it needs a revamp.

Ideal location

Stayed in April 2024

1)Hotel is open to public, anyone can come in from the streets- not safe 2)Bad air in the room, no possibility to get fresh air in, too hot, humide 3) air conditioning seemed out of date, broken and dirty 4)elevators seemed worn and torn 5)too small bed for 2

Great location!

Stayed in April 2024

The first room that was reserved for us had a broken bunk bed and was really small compared to the Premium Queen advertised online. The staff was polite and moved us immediately. However, the bathroom shower in the room they moved us to literally screamed with a weird noise while we were showering. There was a lot of chipping paint and there was residual tape on the headboard. The rooms were also really dim. The elevator wait time was ridiculous. They only have 2 of them and 1 was broken most of the weekend. We typically used the stairs.

It was centrally located to Times Square and the Theatre District

Stayed in April 2024

Some of the staff was quite rude. Our room did not have some of the basic things that, I believe, are expected in a hotel room such as a mini fridge or a devise to make coffee or tea.

The location was convenient. The beds were comfortable. Many of the staff were very kind and helpful.

Stayed in April 2024

Its ok but not good the líft was not good

Terrible the first night , but chance the room last night was better but they charge me to much it should be 278,77 but they charge me for two night 485,00 $

Stayed in April 2024

The free Wi-Fi was consistently unstable when I needed to use Zoom or FaceTime. This was very annoying as I was on a work trip and needed to meet online with colleagues back home.

For this location, the price is amazing given that the rooms, while small and simple, are very clean and the staff is very friendly and helpful. Really excellent value for the money.

Stayed in April 2024

Security - no keycard was required for lifts so anyone could access the accommodation. While the rooms were clean there was mould in the bathroom. 2 out of 3 lifts were not working over a weekend so it took a long time to get up to the higher floors & we had to walk down on more than one occasion. Could not control room temp & could not open a window. Hotel rooms need updating

The location was excellent right beside Times Square with everything you could need on your doorstep staff were lovely the bed was very comfortable.

Stayed in April 2024

OUT DATED

LOCATION

Stayed in April 2024

No word about it before but then at check-in they would charge you a 75$ deposit for every night! The facilities are old and used.. Elevator sometimes doesn’t work. Staff is rude and not much helpful.

Location!

Stayed in April 2024

They didn’t offer breakfast the room was expensive for it to be so out of date they gave me my keys for the room went all the way up 5 floors with arms full of bags to have to go all the way back bc they don’t key the cards to open the doors

Walking distance to everywhere I was going

Stayed in April 2024

Showers need doors and sweeps, ceiling was under construction and wasn't finished.

Place was nice and clean

Stayed in March 2024

Haven’t received our deposit back we had to pay $300 on arrival but haven’t received it back yet

Close to locations

Stayed in March 2024

Although it's a great location for the price, Do not stay here... their elevators are terrifying! They kept slipping and dropping and traumatized us. My niece was in tears having to ride the elevator to our room. We told the staff they had problems with the elevator and they didn't seem to take it seriously. Terrible staff. Very unfriendly front desk staff. Also the floors in our room where uneven and the maid staff wouldn't leave us extra towels. No bath mat, no hand towels, etc. And it's ridiculous that they charge you a fee to hold your luggage.

Great location in Time Square for the price. Close to theaters, restaurants, the subway. A few blocks from Central Park and 5th Avenue. Good size rooms for NYC, and the beds are very comfortable.

Stayed in March 2024

There wasn’t any hand or wash clothes

Location was great

Stayed in March 2024

Too noisy due to bar next door. Had to change my room because A/C wasn’t working. They got me a smaller room in a lower floor so couldn’t sleep with the noise.

Centric location

Stayed in March 2024

Very noisy place, there is a disco making part of the hotel with music the all day bad isolation, bathroom's ceiling is damaged No boiler for water, no fridge Elevator is old and very long to come

The location is good

Stayed in March 2024

Crappy elevator, toiletries and towels not provided upon check-in. Had to call front desk multiple times for towels. Bathroom vent not working, foul smell coming from toilet even no one is using.

Location.

Stayed in March 2024

Room had no air conditioner, Bathroom didn't have a shower door, there were panties left behind the dresser from a previous visitor, the hotel smells like a man's bad cologne, the fixtures are broken... The building just needs an upgrade. It is worn out.

Great location!! The staff was soooooo nice and accommodating.

Stayed in March 2024

needs painting in parts of the rooms. elevator kind of work

there was no breakfast

Stayed in March 2024

Elevators were so slow. We actually walked up and down 13 flights several times instead of waiting 10 minutes for the elevator. Ice machines are supposedly on 4 floors. 14th - didn't work, 10th - it was removed. 7 - finally found one that worked. Couldn't find a Do Not Disturb sign. Room service didn't give us new towels each day, only 2 days. And half of our towels had to be used each day for the floor outside the shower due to the design of the shower and water going all over the bathroom floor each time the shower was used. Asked for an extra blanket twice and was told each time that they had no extra blankets.

Location was great, being right off Times Square. Bell check employee was super helpful on 3/15. We checked our luggage with him, and watched him secure it for us. Upon our return, he helped us figure out how best to get to the airport via subway and bus. Very friendly and helpful. Check in employee 3/11 was very helpful as well. Recommended a great place for pizza which we all thoroughly enjoyed.

Stayed in March 2024

The elevator space and how long it took.

Location was amazing!!

Stayed in March 2024