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224 East 47th Street, Midtown East, New York, NY 10017, USA
7 June 2015
눉Our flight time had changed and so we would arrive late. I emailed to let them know and they said they would mark us down for a late check in. We arrived and they hadn't and the two female staff on concierge were extremely rude. There was an error on their end as well saying we only booked for 1 person but my booking which I showed them was clearly 2 people. The lady tried to tell me my payment was for only 1 person and therefore if I wanted to pay for another person I could. After much back and forth and her refusal to accept the booking information which I had provided to her, a male staff member came over and informed her that my booking was for two people and that they had to give it to me for the price I paid even though their system stated otherwise. Never have I had such an ordeal to check in and experienced such rudeness. We were not even given an apology by the woman whose name I believe was Ginetta.
6 June 2015
눉When I checked I had a employee called Alex check me in, he was very rude didn't talk expected me to know what I was ment to sign without him even telling me anything, bad attitude and shouldn't be working in this section if he does not want to be there or have customer service. Room was average and small not worth the $100 a night they charge. Smokers in the hallway was gross.
6 June 2015
눉The staff don't know their way around New York. The place is way too expensive for a below average room. I was staying on the 7th floor and it was normal that the lift would take 5-10 minutes to reach me. Kitchen is completely inadequate.
눇The hostel is in a great location and has a gym and pool.
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