Choose your preferred language. We speak English (UK) and 42 other languages.
Most often used by people in the United Kingdom
4350 Barnes Road, Santa Rosa, CA 95403, USA
15 March 2016
11 March 2016
눉Guest Room door lock was not functioning immediately after check-in. We notified Front Desk who cut new keys. These didn't work either so we advised the Front Desk we felt something else was wrong with the lock. We returned 12+ hours later to find nothing was fixed & no housekeeping service was provided. We were given another set of new keys which we suspected would not work, and they did not. Back to the FD and mentioned we suspected we'd need housekeeping as well. We had to wait well over an hour for issue to be resolved. They called us to advise issue was resolved. They performed turn down service but left dirty towels on the floor and no replacements were provided. Another call to get towels and they only brought part of the requested items. We gave up at that point. Room service - ordered through Front Desk clerk. Partial orders filled both times requiring multiple trips. Server was so gracious and apologetic. Front desk was cordial but doesn't listen to their guests as evidenced by the above issues. They made no effort to accommodate guests who were inconvenienced for hours. Not even a cup of coffee. As a hotelier for 36+ years, and wine club member I was not impressed by their lack of training and customer focus. the Front Desk is so critical to your success and they were a bust.
눇Great Breakfast and Dinner. F&B Staff amazingly accommodating and very professional. The Guest Room was lovely.
13 March 2016
눇Very comfortable bed and pillows ... Excellent breakfast ... Great location ... Very nice staff.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!