Sadly it was under massive renovation and they did not have a lounge set up for guests nor a place to sit and order a drink. In such a large hotel they could have carved out a business room for that. They did have coffee and danish so that was appreciated.

Love the location, staff, our room.

Stayed in December 2023

Well the hotel is under renovation so it was hard to rate the facilities but we had the best stay. Gabriella went above and beyond for us. The staff we SO nice and helpful. I will come back because the services was exceptional. The newly renovated rooms are excellent.

Stayed in November 2023

1. Bathroom is too old, faucet is almost unworkable 2.No night light in the room

1.Bed is comfortabke. 2. Location is great. 3.Staffs are very helpful.

Stayed in April 2023

Dated. Looking forward to completion of the renovation. The rooms desperately need it. The chair is not comfortable. Room is dark. The curtains don’t stay all the way open so it blocks the light from 1/3 of the window. Hallways dark. The value of the room was a bit pricey considering that there were really no amenities in the hotel.

Great location with plenty of bars & restaurants in the area. Close to NYU, can walk 20 mins north or south to Soho or Chelsea area. Great size room. Clean. Comfy bed.

Stayed in April 2023

Restaurant being renovated - once done will be an amazing place.

Very good room on high floor. Staff amazing and so helpful.

Stayed in February 2023

Carpet floor

Location and complementary breakfast + they were able to give us the room before check in time + upgrade to a larger room

Stayed in January 2023

Wish the hotel restaurant was open.

Proximity to Union Square & subway.

Stayed in January 2023

See above answer

Staff was great! Restaurant, bar and coffee lounge was under construction - no alternatives on offer and seeing as coffee was included in price should have been offered in room coffee or voucher or sth. Rooms could do with being soundproofed - could hear ppl in the corridor and my neighbours having sex.

Stayed in June 2022

The staffs seem rather unprofessional (might be due to COVID layoffs). I was initially given a room without a Union Square view even though I booked a room with the view. I was given a new room when I asked for the change, but there wasn't an apology. The staffs were often having casual conversations amongst themselves while leaving the doors and the reception desk unattended. The hotel was undergoing a renovation and all restaurants were closed which I was not made aware of prior to my stay. There is a mandatory destination charge of $25 per night. This means that you will need to spend $25 per night in the hotel somehow although all dining options were unavailable. The only options were minibars and laundry which are both terribly overprices.

The room was generous in size, very clean and had a great view over the Union Square. The location was perfect. It's close to many amenities including groceries and restaurants.

Stayed in July 2022

Confotsble bed and great staff and free coffee.

Stayed in June 2022

it was unfortunate that the kitchen and bar werent available but the staff made very effort to negagte this with coffee in the morning...

the location was ideally for us... size of room was good...

Stayed in May 2022

restaurants and room service closed which is inconvenient at breakfast and late at night

great location, staff, room

Stayed in May 2022

Restaurant / amenities are under construction. This should be made known before a reservation is booked, vs. being alerted after (not fair to guests). Once it is made you are committed, and this may have been of significant importance to some guests. We were able to work around it, and the hotel helped make up for it.

Room size was perfect; very clean. Staff very friendly and helpful.

Stayed in May 2022

NYC and NYS room taxes upon taxes… ridiculous!

The room was exceptionally large and comfortable for NYC. It was very clean, and the bed was very comfortable and cozy. Our housekeeper was very sweet and tried to be helpful☺️ The front desk staff and door attendants were all very kind and helpful!

Stayed in May 2022

bc of refurb, no breakfast or bars open. I was not made aware of this prior to booking.

great location - reception staff were great.

Stayed in May 2022

I think last time our room was a nicer room in the hotel and it was cheaper so I was expecting something a little more special

Location and bed

Stayed in April 2022

the bed was way too soft!

Stayed in April 2022

was under construction, didn’t tell us about it, very few amenities, coffee that was offered for free was cold

location

Stayed in April 2022

high price And 2/3 types of taxes which was not clarified while booking

location

Stayed in March 2022

resort fee when there are no facilities while underway renovations

location

Stayed in March 2022

We were notified beforehand (and hence it wasn't really a problem) that the hotel is currently being refurbished. During our stay the bars and restaurant were closed. Only one lift working but it was manned by a member of staff, so we never had to wait.

We had a very well appointed suite. We stayed for seven days so this gave us plenty of space. New York hotel rooms are often quite small, so we were very happy. This is our fourth or fifth stay here. It's a great location to visit the city, but well away from the "madness" of Times Square!

Stayed in February 2022

When I booked, it was noted that construction on the hotel would be ending before my stag, but it was still going on when I arrived. Thus, the restaurant and bar at the hotel were not open due to construction and there was noise all night long at one point (not just during the day).

The bed and pillows were very comfortable, the room was spacious, the view from the room was nice, and the hotel's location is fantastic.

Stayed in January 2022

need coffee maker in the room, more lights particularly in the wet bar area

location, restaurant, clean, staff

Stayed in December 2021

building needs the overhaul now underway. lobby undistinguished. Rooms are a bit tired.

energetic staff, terrific location.

Stayed in December 2021