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1777 Ala Moana Boulevard, Suite 135, Waikiki, Honolulu, HI 96815, USA
15 August 2016
눉They had a scheduled power outage for one of the three nights that we stayed there. The power outage affected all the rooms above the 14th floor (we were on the 18th) this meant for one entire night we had no lights (it was pitch black and we had to use our phone lights to see around the room and shower), no air conditioner (the room was stifling hot and impossible to sleep in), we could not charge our phones etc. Since this was a scheduled power outage we felt that they should have placed us in a room on a lower floor when we checked in or at the very least compensated us for that nights stay. Especially since we paid service fees for services that were not available (air conditioner, wifi, etc.) and didn't even have access to basic services such as lights.
눇The resort was actually located inside the ilikai apartments. It is about a 20 minute walk to the main strip of shops and beach in Waikiki although it is in easy walking distance of the large shopping complex Ala Moana (approx. 5 minutes). The reception was a small room on the ground floor which opened at 8am and closed at 11pm - there was no 24 hour access to staff (this made it difficult for us to check-out for our 7am flight instead we had to check-out the night before). In addition, the pool looked rather dingy (we went and swam at the lagoon instead). However, the rooms were spacious, clean and comfortable.
14 August 2016
눇Excellent location (walking distance to Ala Moana, pick-up point (Ilikai Hotel) for the major activity tours). We could enjoy the gorgeous fire works from the balcony. Very kind staffs.
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