2015 Massachusetts Avenue NorthWest, Northwest, Washington, D.C., DC 20036, United States of America
#103 of 153 hotels in Washington, D.C.
Guests' ChoiceBased on 141 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
9.2
Facilities
8.0
Staff
9.0
Value for money
7.6
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 18, 2024
Martha
United States of Americathe stairs coming in and out of the lobby - it is hard to manage heavy suitcases in their porter is busy.
Perfectly located close to shops, city landmarks, and transportation.
Stayed in March 2024
Reviewed: March 3, 2024
Roland
United States of Americavery noisy air conditioning
Stayed in March 2024
Reviewed: February 25, 2024
Michał
PolandThe room could’ve been brighter with another lamp
Stayed in February 2024
Reviewed: January 22, 2024
Stephen
United States of AmericaHaving to pay for parking.
Stayed in January 2024
Reviewed: January 2, 2024
Sheraz
South AfricaHold on cresit card still not released .4 days after check out
Helen front desk!! Breakfast staff Breakfast options were superb
Stayed in December 2023
Reviewed: December 29, 2023
Sabarinathan
United States of AmericaSmall rooms
Stayed in December 2023
Reviewed: September 16, 2023
Tomáš
Czech RepublicCheck-in experience was "rough". First the elevator was not working (to enter you need to walk up stairs which is difficult with bags and stroller). We requested room with baby crib during booking, which was confirmed. Then, through mariott bonvoy app, on day of our arrival, we contacted front desk to make sure the room is ready for us including the crib and we also did online checkin and requested mobile key as our flight was delayed and we knew we needed to put our baby to sleep. We didn't get any response. When we arrived, the crib was not ready. They also charged our credit card twice as a security. Machine showed PIN OK and then "Approved", receptionist said that it certainly didn't go through and that due error we need to try again. It was charged twice which I showed to receptionist. She apologised and called a manager to correct and refund. Unfortunately, manager, instead of apologising and acknowledging the mistake (which would be ok), tried to persuade us that it was not a mistake and that the 1st security was for 1st night and 2nd is for 2nd night. This made no sense - we stayed more than two nights and I cannot imagine staying for example for 14 nights and charging 14 times. Of course, the charge made by mistake was released few days later (the original, correct one is still on hold, in line with expectations and best practice in similar hotels). We also struggled with breakfast - we booked room rate with breakfast - again at first they said we didn't, we showed proof we did and then we got 2 vouchers instead of 3 (we were 2 adults 1 child). The voucher said any 3 items from menu so we were assured we will have no issues. However, on breakfast they told us it's limited to one meal per voucher. In the end we got 3 meals for free but we would prefer not to have argue every morning. Honestly, probably if we would travel in two, above mentioned issues wouldn't happen and we could give one extra point.
Both common areas and rooms are nicely designed. The breakfast were tasty and staff mostly tried their best. Very nice touch was to get "bedside" reading book - you can actually take it with you if you were not able to finish reading during your stay - really appreciated! Downstairs you find nice playroom (for adults, not children) and gym, on the rooftop nice bar and pool. Vibe of the hotel is very nice.
Stayed in September 2023
Reviewed: August 10, 2023
Lisa
United States of AmericaThere were no towels in my room when I arrived. The pillows are very soft & mushy , don’t do much to provide support to the head and neck. Entering the hotel from the street is a very large stairway . It’s difficult to navigate with luggage . There was help maybe half the time.
The location is a block from my daughters place , very convenient. The hotel is very clean and uncluttered. The staff was friendly , polite and helpful -
Stayed in August 2023
Reviewed: July 24, 2023
Michael
BelgiumGood quiet location close to metro station, some nearby coffee shops. Friendly staff and pleasant bar and snack food.
Stayed in June 2023
Reviewed: July 24, 2023
Marissa
United States of AmericaParking was expensive
The hotel was in the best location in DC- Next to DuPont circle .
Stayed in July 2023
Reviewed: July 17, 2023
Marine
FranceCooling system of the hotel is very noisy resulting in continuous background noise in the rooms, especially when it is very hot outside and the aircons are intensely running. Difficult to sleep for light sleepers.
Staff friendliness, good location, cleanliness, comfortable bed
Stayed in July 2023
Reviewed: July 9, 2023
Fiona
United States of AmericaI have been a guest at 4th of July multiple times. This year they outsourced the rooftop party and never informed us that extra cost and tickets were needed. This ruined our experience. The pool was dirty. We had to see fireworks from area with no breeze and older furniture. A/c didn’t work well in room. Bed too soft.
Stayed in July 2023
Reviewed: July 9, 2023
John
United States of AmericaThe room was nice. The bed was good, but not great. Made a creaking sound each time I got on it. It was a little stiff for me.
Friendly staff, and very good service. Great location and area. Nice room, clean and in very good condition. Lobby and other areas were very good. Price was fare for the property.
Stayed in July 2023
Reviewed: July 7, 2023
Andras
United States of AmericaI did not like cleanliness of the playroom on L2. It was dirty and while we enjoyed the scrabble, the Atari game was broken. The only other games you could play on a rainy day was table tennis or foosball.
We enjoyed the rooftop pool, that was a nice differentiator between other hotels in the neighborhood. Location was very convenient, close to the Metro station and attractions could be in a walkable range. Gym was well equipped.
Stayed in July 2023
Reviewed: May 21, 2023
Janice
United States of AmericaThe room was great with nice amenities
Stayed in May 2023
Reviewed: April 17, 2023
Yu-jung
TaiwanThe staff made a mistake to charge twice fee. I wrote to the service email but no one responded. I will not come to the hotel again.
Stayed in April 2023
Reviewed: March 23, 2023
Anastasia
United States of AmericaThere was hair from the previous visitor on the bathroom floor, which makes me think that they could have done a better job cleaning before the next visitor arrives. And the bathroom towels smelled a little weird, they were clean though. In addition, the curtains were old and ripped, they should definitely change them for some new ones.
The location is amazing, one of my favorite neighborhoods in DC. The staff was friendly and helpful. Great coffee in the downstairs cafe. Comfortable bed.
Stayed in February 2023
Reviewed: February 19, 2023
Ian
United Kingdomrooms are v noisy - heating/air conditioning unit was loud. also my first room had an adjoining room and could hear other guests through door. asked to be moved to a different room which was better.
great location and nice staff
Stayed in February 2023
Reviewed: August 28, 2022
Rachel
ArgentinaThe staff was fabulous - a big thanks especially to Elias at the front desk and Julio in the garage.
Stayed in August 2022
Reviewed: August 6, 2022
Dalaque
United States of AmericaThe rooftop closed for the rest of the night after a little rain. the rain didn’t even last a half hour and was closed at 5. I booked this place for my birthday mainly for the rooftop.
The place was beautiful. The staff was extremely friendly. Kudos to the bartender at the main bar. he stayed after his shift to make up for the rooftop being closed to ensure I enjoyed my birthday!!!! Thank you !!!
Stayed in August 2022
Reviewed: May 31, 2022
Idan
United States of Americawe were charged for some stuff we didn’t order, like wallet parking and other weird stuff. guests should be aware and check their bills.
great location- near DuPont circle very clean, comfortable bed the stuff is very friendly, responded very well to our request for late checkout decent fitness Center
Stayed in May 2022
Reviewed: May 22, 2022
Gillian
United States of AmericaOur main problem was with the air conditioning - it was so loud when it was running and although we turned the thermostat up to the highest temperature (78 degrees) in an effort to run it as little as possible, it still ran enough to be annoying, even in the middle of the night. Another problem arose when we tried to visit the "coffee shop" for cups of tea at 4pm. The coffee shop turned out to be the bar, and we were told that the person who made the tea wasn't there so we'd have to wait till he got back. Meanwhile, we had a 5pm wedding to attend, so we asked the bar tender for tea. He obliged very reluctantly as if it wasn't his job, which was not very nice for us and afterwards we didn't feel like going back. We breakfasted outside the hotel the next morning instead.
The location of this hotel was excellent as we had a wedding to attend at the Anderson House, 1 minute away. The room was comfortable, especially the bed. The bathroom was pretty small but the shower in the bathtub was great.
Stayed in May 2022
Reviewed: May 16, 2022
David
United States of Americaprice
location
Stayed in May 2022
Reviewed: May 3, 2022
Alexander
United Kingdomquite noisy rooms
room was good, clean and well laid out
Stayed in April 2022
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