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131 RVG Plaza, Waxahachie, TX 75165, United States of America
August 15, 2016
눉The electricity went out as soon as we checked in so everything was pitch black. I was surprised there was no kind of back up generator. It was not Comfort Inn's fault there was a very bad storm in the area. All of the restaurants around the Inn were also shut down. I do think there needed to be more emergency lighting in the hallways and stairway. We had to use our cell phone lights to get up the stairway. Being a single woman I consider that to be very dangerous.
눇Room was very clean looking with the day light coming in from the window. After 2-1/2 hours with the electric not coming back on I asked for my money to be refunded to me so I could go home. The lady Nicole Brandon was very kind and said my money would be refunded as soon as they were able to do so. She was so professional with all the cussing she was getting from others (which was not her fault) for the lights being out. Saturday I received a phone call asking me if I left because of the electricity. I told her yes and she said my money would be refunded and she just wanted to let me know. How many places would personally call you. Probably none. I think to call me and ask me why I left says a lot about them, plus just to let me know I would be refunded. They didn't have to do that. I would go back and stay if I needed a place in Waxahachie again.
August 7, 2016
August 11, 2016
눉We booked the hotel due to the pool and paid more so my little girl could enjoy her first day out of the children's hospital and she asked for the pool so I told her I would find one and she picked this one. Once we got there and checked in it was already late and they said the pool couldn't be used due to chemicals just put in it. So we paid a lot so she could swim and she just ended up going to bed. She needed a break and she couldn't get it. Very disappointed
눇Beds were good and so was the breakfast.
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