10 Huntington Avenue, Back Bay, Boston, MA 02116, United States
#25 of 92 hotels in Boston
Guests' ChoiceBased on 781 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.5
Facilities
8.7
Staff
8.7
Value for money
7.7
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End of dialog contentReviewed: 24 March 2024
Minich
United StatesExcellent rooms and beds Great location to Newbury st Great bar and food
Excellent location . 5 min wLk to the shopping and restaurants of Newbury st. Boston public library right across the street!
Stayed in March 2024
Reviewed: 17 March 2024
Heilman
United StatesThe check in process was poor in that the agent couldn't locate our reservation and was basically rude and unhelpful in solving it. He kept saying it was Booking's fault for not pushing the reservation through (which had never happened to me before) and that there was nothing he could do. I finally got to someone who easily found the reservation and took good care of us but the initial interaction was sub par. The overall vibe of the hotel is outdated as are the bathrooms. In reviewing the bill after (auto checkout), we were charged an extra meal charge from another guest's bill (certainly not ours). So, all in all, not as I was expecting from a Westin and a Marriott.
Westin Copley is in a great location in Back Bay, central to everything in that area, which was a bonus. We had a room on the 32nd floor with a nice view of the city by night and day. Comfortable beds and spacious room.
Stayed in March 2024
Reviewed: 14 March 2024
Maria
United StatesThere were a couple minor issues like the lamps not working properly (loose plugs) and the window shades not closing all the way. My only real issue was with an incident on Monday morning of my stay and how it was handled. There was extremely loud construction/repairs happening in what sounded like the room next door to us early on Monday morning. The noise was loud, constant banging and drilling that woke us up. It was actually scary at first because it sounded like someone was banging on our door. When I mentioned to the front desk when I was checking out the next day, she just said "oh yeah, I heard about that." I was very disappointed that 1) they did not give me advance warning when I checked in on Friday that repairs were going to be happening near me, and 2) that the front desk reaction was not apologetic or helpful or sympathetic.
Room was comfortable and spacious suite. Location was perfect and easy to walk to historic sites, restaurants, shopping etc. Food and Beverage manager was fantastic when I contacted him before our stay about my son's special food needs and the managers at Bar10 were very helpful and accommodating.
Stayed in March 2024
Reviewed: 5 March 2024
Aya
LebanonTIM the concierge who was unfriendly and not helpful & rude .
The location was excellent friendly staff the concierge Damyen was extremely kind & helpful. The receptionist & the bell boy mostapha were very kind .
Stayed in March 2024
Reviewed: 4 March 2024
Marta
United StatesElevators were slow and my child the keycard would only allow you to be on the floor that you stayed on and I understand it’s probably a safety thing but all the stairs were open we had friends stay on a different floor and it was a haśle to visit and hang out in the room
Clean and super nice staff
Stayed in March 2024
Reviewed: 23 February 2024
Karen
United StatesUpon checking into the room, the bathroom could have been cleaner and toiletries restocked.
Beautiful hotel, spacious rooms. Excellent location.
Stayed in December 2023
Reviewed: 22 February 2024
Harty
United StatesExpensive
Comfortable rooms
Stayed in February 2024
Reviewed: 17 February 2024
Adriana
PeruCloser to my sons
Stayed in February 2024
Reviewed: 15 February 2024
David
United Statesi was pretty surprised that wifi wasn't included - at this price point, in 2024. I am a westin member so could sign in, but it never once worked over a 2-day stay.
Great location, gorgeous views over back bay and the river. Quiet, comfortable, luxurious. Ordered room service twice and it was quick and delicious. Walkable to everywhere and excellent restaurants nearby.
Stayed in February 2024
Reviewed: 13 February 2024
Moshe
United Statesloved the view. Service was good. allowance of $30 per room didn't cover a breakfast for two. That would have been a nice touch.
Stayed in January 2024
Reviewed: 10 February 2024
Daniel
MaltaLocation was amazing
Stayed in February 2024
Reviewed: 2 February 2024
Marianna
United StatesWe were not advised that it was under construction. The entrance was different, hard to find. Don’t know which door to use because signs were missing or misleading. A lounge/ restaurant was closed, so we were down to one option.
Location and services.
Stayed in January 2024
Reviewed: 29 January 2024
David
United StatesThe hotel was beautiful. Staff wonderful
Stayed in January 2024
Reviewed: 29 January 2024
Paul
United Statesweather...
Copley Place location is ideal...close to downtown, yet less congested. Nice eating spots in the area
Stayed in January 2024
Reviewed: 22 January 2024
Jade
SingaporeBill payment is complicated. There is a “tax deposit” that will be imposed every 2 days of the stay and then returned again at the end of the stay. Very confusing. There is only 1 chair in the room and it would be nice to have a kettle to make hot drinks.
Very central and convenient location to trains , subway stations, shopping malls and places of interest. Staff were professionally helpful. There is a gym and $30 credit for each night of stay.
Stayed in January 2024
Reviewed: 22 January 2024
Rose
United StatesLimited places to eat.
Attractiveness & Cleanliness! Dressed nicely for the holidays!
Stayed in December 2023
Reviewed: 20 January 2024
Jessica
United StatesThe heat was a little loud when it kicked on
I liked the convenience to Copley. Having access to Netflix on the large TV
Stayed in January 2024
Reviewed: 15 January 2024
Scott
United StatesAll good
Great location and view of the city
Stayed in January 2024
Reviewed: 15 January 2024
Tracey
AustraliaThere needs to be a light in the wardrobe and more lighting in the room.
The room was quite spacious and the furniture was very comfortable, particularly the bed. The bathroom was quite large and very well set out. Also, it was very clean. The view was spectacular. The blinds did a great job of blocking out the morning sun. My stay was very comfortable and great value for money.
Stayed in January 2024
Reviewed: 14 January 2024
Winnie
Hong KongRight in the city centre and easy access to the shopping mall, restaurants and supermarket
Stayed in January 2024
Reviewed: 11 January 2024
Tiffany
United StatesThe destination fee?
Location is great
Stayed in January 2024
Reviewed: 5 January 2024
Richelle
SwedenThe staff that checked us in at the front desk was rude but everyone else in the staff was actually really nice. When we got to the room, one water bottle was already open and drank from. We had to have it changed by the cleaning staff.
The river view from our room was amazing! It was definitely a breath taking view! There were additional benefits like a 25 USD voucher you can spend on their store or in room dining. Free tickets for View Boston and several tours were also provided.
Stayed in January 2024
Reviewed: 2 January 2024
Linehan
United StatesElevator was having issues in the morning waited 20 minutes to get an elevator to the lobby
From the Valet staff to the front desk people Greeted with positive attitude and professionalism
Stayed in January 2024
Reviewed: 2 January 2024
Heli
United StatesThey have a problem with the key fobs, I changed at least 5 times, that bothered me or my kids because you can’t used the elevator or open the room and we have to comeback to the front desk every single time. For the checkout elevators don’t stop on lower floors (25 to lobby), because they came full from upper floors, we spent at least 10 minutes waiting until I went up (last floor) and then we stopped every single floor to the 25). Regardless of this we loved it and we will comeback.
Everything was perfect, starting with location, you don’t need to rent a car, back bay metro station (orange and green) are walking distance. You have plenty food options near the hotel (including Fogo the Chão in the same building of the hotel), airport is 20 minutes from the hotel. Friendly staff and 100% customer service oriented. It’s a traditional 5 stars hotel. Gym facilities are big enough for 30 people at the same time.
Stayed in January 2024
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