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  5. Reviews of The Westin Copley Place, Boston

Reviews of The Westin Copley Place, Boston 4 stars

10 Huntington Avenue, Back Bay, Boston, MA 02116, United States

#25 of 92 hotels in Boston

Guests' Choice

Review score

Based on 781 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.5

  • Facilities

    8.7

  • Staff

    8.7

  • Value for money

    7.7

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Showing 1 – 25

  • Reviewed: 24 March 2024

    9.0
    Great location to visit back bay
    • Leisure trip
    • Family with young children
    • Traditional Guest Room, Guest room, 2 Queen
    • Stayed 2 nights
    • Submitted via mobile

    Excellent rooms and beds Great location to Newbury st Great bar and food

    Excellent location . 5 min wLk to the shopping and restaurants of Newbury st. Boston public library right across the street!

    Stayed in March 2024

  • Reviewed: 17 March 2024

    7.0
    Adequate stay in Back Bay but there are better places for the same rate.
    • Leisure trip
    • Family with young children
    • Traditional Guest Room, Guest room, 2 Queen
    • Stayed 1 night

    The check in process was poor in that the agent couldn't locate our reservation and was basically rude and unhelpful in solving it. He kept saying it was Booking's fault for not pushing the reservation through (which had never happened to me before) and that there was nothing he could do. I finally got to someone who easily found the reservation and took good care of us but the initial interaction was sub par. The overall vibe of the hotel is outdated as are the bathrooms. In reviewing the bill after (auto checkout), we were charged an extra meal charge from another guest's bill (certainly not ours). So, all in all, not as I was expecting from a Westin and a Marriott.

    Westin Copley is in a great location in Back Bay, central to everything in that area, which was a bonus. We had a room on the 32nd floor with a nice view of the city by night and day. Comfortable beds and spacious room.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    8.0
    Overall it was a perfect location and enjoyable stay minus the loud unexpected construction work.
    • Leisure trip
    • Family with young children
    • Studio Suite, 1 King, Sofa bed, City view, Corner room
    • Stayed 4 nights

    There were a couple minor issues like the lamps not working properly (loose plugs) and the window shades not closing all the way. My only real issue was with an incident on Monday morning of my stay and how it was handled. There was extremely loud construction/repairs happening in what sounded like the room next door to us early on Monday morning. The noise was loud, constant banging and drilling that woke us up. It was actually scary at first because it sounded like someone was banging on our door. When I mentioned to the front desk when I was checking out the next day, she just said "oh yeah, I heard about that." I was very disappointed that 1) they did not give me advance warning when I checked in on Friday that repairs were going to be happening near me, and 2) that the front desk reaction was not apologetic or helpful or sympathetic.

    Room was comfortable and spacious suite. Location was perfect and easy to walk to historic sites, restaurants, shopping etc. Food and Beverage manager was fantastic when I contacted him before our stay about my son's special food needs and the managers at Bar10 were very helpful and accommodating.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    8.0
    We enjoyed our stay excellent location
    • Leisure trip
    • Family with young children
    • Traditional Guest Room, Guest room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    TIM the concierge who was unfriendly and not helpful & rude .

    The location was excellent friendly staff the concierge Damyen was extremely kind & helpful. The receptionist & the bell boy mostapha were very kind .

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    It was pretty good keep up the good work
    • Leisure trip
    • Family with young children
    • Accessible Guest Room, Guest room, 2 Double, City view
    • Stayed 2 nights
    • Submitted via mobile

    Elevators were slow and my child the keycard would only allow you to be on the floor that you stayed on and I understand it’s probably a safety thing but all the stairs were open we had friends stay on a different floor and it was a haśle to visit and hang out in the room

    Clean and super nice staff

    Stayed in March 2024

  • Reviewed: 23 February 2024

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Traditional Guest Room, Guest room, 2 Queen
    • Stayed 2 nights
    • Submitted via mobile

    Upon checking into the room, the bathroom could have been cleaner and toiletries restocked.

    Beautiful hotel, spacious rooms. Excellent location.

    Stayed in December 2023

  • Reviewed: 22 February 2024

    9.0
    Superb
    • Family with young children
    • Traditional Guest Room, Guest room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    Expensive

    Comfortable rooms

    Stayed in February 2024

  • Reviewed: 17 February 2024

    10
    Nice
    • Leisure trip
    • Family with young children
    • Studio Suite, 2 Queen, City view, Corner room
    • Stayed 3 nights
    • Submitted via mobile

    Closer to my sons

    Stayed in February 2024

  • Reviewed: 15 February 2024

    8.0
    Great location, great room, great view.
    • Leisure trip
    • Couple
    • River View Guest Room, Guest room, 2 Queen, River view
    • Stayed 2 nights

    i was pretty surprised that wifi wasn't included - at this price point, in 2024. I am a westin member so could sign in, but it never once worked over a 2-day stay.

    Great location, gorgeous views over back bay and the river. Quiet, comfortable, luxurious. Ordered room service twice and it was quick and delicious. Walkable to everywhere and excellent restaurants nearby.

    Stayed in February 2024

  • Reviewed: 13 February 2024

    8.0
    we had a good time.
    • Leisure trip
    • Couple
    • River View Studio Suite, Studio Suite, 1 King, Sofa bed
    • Stayed 2 nights

    loved the view. Service was good. allowance of $30 per room didn't cover a breakfast for two. That would have been a nice touch.

    Stayed in January 2024

  • Reviewed: 10 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Traditional Guest Room, Guest room, 1 King
    • Stayed 4 nights
    • Submitted via mobile

    Location was amazing

    Stayed in February 2024

  • Reviewed: 2 February 2024

    7.0
    For the price we paid, it should be a “ready” hotel. Could have paid the same for a different hotel that’s “ready”.
    • Leisure trip
    • Family with young children
    • Traditional Guest Room, Guest room, 2 Queen
    • Stayed 2 nights
    • Submitted via mobile

    We were not advised that it was under construction. The entrance was different, hard to find. Don’t know which door to use because signs were missing or misleading. A lounge/ restaurant was closed, so we were down to one option.

    Location and services.

    Stayed in January 2024

  • Reviewed: 29 January 2024

    10
    Loved it!
    • Leisure trip
    • Couple
    • City View Guest Room, Guest room, 1 King, Hancock Tower view
    • Stayed 1 night
    • Submitted via mobile

    The hotel was beautiful. Staff wonderful

    Stayed in January 2024

  • Reviewed: 29 January 2024

    10
    A great couple's weekend at the Westin Copley Place!
    • Business trip
    • Couple
    • Traditional Guest Room, Guest room, 2 Queen
    • Stayed 3 nights

    weather...

    Copley Place location is ideal...close to downtown, yet less congested. Nice eating spots in the area

    Stayed in January 2024

  • Reviewed: 22 January 2024

    8.0
    Glad that Westin Copley Place was the final decision choice for my stay in Boston.
    • Leisure trip
    • Family with young children
    • Traditional Guest Room, Guest room, 2 Queen
    • Stayed 7 nights
    • Submitted via mobile

    Bill payment is complicated. There is a “tax deposit” that will be imposed every 2 days of the stay and then returned again at the end of the stay. Very confusing. There is only 1 chair in the room and it would be nice to have a kettle to make hot drinks.

    Very central and convenient location to trains , subway stations, shopping malls and places of interest. Staff were professionally helpful. There is a gym and $30 credit for each night of stay.

    Stayed in January 2024

  • Reviewed: 22 January 2024

    9.0
    A festive holiday experience in a classy place!
    • Leisure trip
    • Family with young children
    • Traditional Guest Room, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Limited places to eat.

    Attractiveness & Cleanliness! Dressed nicely for the holidays!

    Stayed in December 2023

  • Reviewed: 20 January 2024

    9.0
    Beautiful hotel and conveniently located.
    • Leisure trip
    • Family with young children
    • Traditional Guest Room, Guest room, 2 Queen
    • Stayed 1 night
    • Submitted via mobile

    The heat was a little loud when it kicked on

    I liked the convenience to Copley. Having access to Netflix on the large TV

    Stayed in January 2024

  • Reviewed: 15 January 2024

    10
    Great Boston location with breathtaking views of the city
    • Leisure trip
    • People with friends
    • Studio Suite, 2 Queen, City view, Corner room
    • Stayed 1 night
    • Submitted via mobile

    All good

    Great location and view of the city

    Stayed in January 2024

  • Reviewed: 15 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Traditional King Room with Adapted Tub - Mobility Accessible
    • Stayed 3 nights
    • Submitted via mobile

    There needs to be a light in the wardrobe and more lighting in the room.

    The room was quite spacious and the furniture was very comfortable, particularly the bed. The bathroom was quite large and very well set out. Also, it was very clean. The view was spectacular. The blinds did a great job of blocking out the morning sun. My stay was very comfortable and great value for money.

    Stayed in January 2024

  • Reviewed: 14 January 2024

    9.0
    A nice hotel that suits to both business and leisure travelers.
    • Leisure trip
    • Family with young children
    • Traditional Guest Room, Guest room, 2 Queen
    • Stayed 3 nights
    • Submitted via mobile

    Right in the city centre and easy access to the shopping mall, restaurants and supermarket

    Stayed in January 2024

  • Reviewed: 11 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • River View Guest Room, Guest room, 2 Queen, River view
    • Stayed 3 nights
    • Submitted via mobile

    The destination fee?

    Location is great

    Stayed in January 2024

  • Reviewed: 5 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • River View Guest Room, Guest room, 1 King, River view
    • Stayed 3 nights
    • Submitted via mobile

    The staff that checked us in at the front desk was rude but everyone else in the staff was actually really nice. When we got to the room, one water bottle was already open and drank from. We had to have it changed by the cleaning staff.

    The river view from our room was amazing! It was definitely a breath taking view! There were additional benefits like a 25 USD voucher you can spend on their store or in room dining. Free tickets for View Boston and several tours were also provided.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    7.0
    Great Property,Professional staff
    • Leisure trip
    • Couple
    • 1 Bedroom Executive Suite, 1 King, City view, Corner room
    • Stayed 1 night
    • Submitted via mobile

    Elevator was having issues in the morning waited 20 minutes to get an elevator to the lobby

    From the Valet staff to the front desk people Greeted with positive attitude and professionalism

    Stayed in January 2024

  • Reviewed: 2 January 2024

    10
    Great hotel to stay in Boston.
    • Leisure trip
    • Family with young children
    • Traditional Guest Room, Guest room, 2 Queen
    • Stayed 5 nights
    • Submitted via mobile

    They have a problem with the key fobs, I changed at least 5 times, that bothered me or my kids because you can’t used the elevator or open the room and we have to comeback to the front desk every single time. For the checkout elevators don’t stop on lower floors (25 to lobby), because they came full from upper floors, we spent at least 10 minutes waiting until I went up (last floor) and then we stopped every single floor to the 25). Regardless of this we loved it and we will comeback.

    Everything was perfect, starting with location, you don’t need to rent a car, back bay metro station (orange and green) are walking distance. You have plenty food options near the hotel (including Fogo the Chão in the same building of the hotel), airport is 20 minutes from the hotel. Friendly staff and 100% customer service oriented. It’s a traditional 5 stars hotel. Gym facilities are big enough for 30 people at the same time.

    Stayed in January 2024

Showing 1 – 25

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