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1231 Market Street, San Francisco, CA 94103, United States of America
August 14, 2016
눉Staff had zero communication between them. Every small thing was made into an ordeal down to room key cards not working (we ended up with 13 keys after 2 nights). No cash payment allowed at desk despite selecting cash as preference payment method on booking.com. We paid before our stay and had to endure questioning when checking out as to whether this happened- highlighting system issues and communication failures between management. Some staff were rude (females mainly) and unaccomodating. Market street is an unsavourable area that attracts a dangerous callibre at night. (Admittedly should have researched this ourselves before our stay). Wifi is called Wandering Wifi and is exactly that- never ever worked! All in all the place is outdated and misleading in the way it is advertised. We would not return
눇Good proximity to tourist locations like union square but only by day as it is too dangerous by night. One manager was accommodating in the end but this didn't flow throughout all management. Bellboys and door men were lovely also. We were allowed leave luggage after check out to enjoy our final day in San Fran.
August 13, 2016
눉The staff that greets you at the desk could be nicer, The place is very old and I did expect that to some degree. It needs to be updated that's just the bottom line. If you want more your going to have to pay more.
눇The location of the hotel worked for what we were doing. we felt safe enough once in the hotel.
August 14, 2016
눉Lightning was poor. Water pressure poor. Hall carpets were a trip hazard. No fridge in room. Lift service poor.
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