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  5. Reviews of Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

Reviews of Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1260 Euclid Avenue, Cleveland, OH 44115, United States of America

#18 of 61 hotels in Cleveland

Guests' Choice

Review Score

Based on 904 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.4

  • Staff

    8.7

  • Value for money

    7.8

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 26, 2024

    8.0
    Very comfortable.
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Mobility Access/ Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The check in took too long.

    The location

    Stayed in March 2024

  • Reviewed: March 22, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Mobility Access - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room didn't a microwave, and the bathroom had a fan that I couldn't turn off which made hard for me to sleep at night. Had to shut the bathroom door which made the room cold.

    The hotel was located within walking distance to a lot of attractions. The room was very clean and comfortable.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    9.0
    Smooth and relaxing stay! Made our last two nights in the area blissful.
    • Leisure trip
    • Couple
    • Worklife King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No street parking in or around the hotel. But I'm used to a city where street parking is an option but for Cleveland downtown, this is not an option by city design I suppose.

    Loved the location, easy access to car via valet parking, short brief walk to Cavs arena, breakfast and staff at check in and hotel restaurant.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Worklife King Room with Premium View - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Small pool

    The location was fantastic and it smelled so good.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    9.0
    Overall ver good
    • Business trip
    • Solo traveler
    • Worklife King Room - Non-Smoking
    • Stayed 1 night

    Parking--parked in public car park that was also expensive.

    Breakfast and dinner at hotel

    Stayed in March 2024

  • Reviewed: March 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Worklife King Room with Premium View - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No microwave in room, shower water was weak, no enough towels in room to use per day.

    Large room

    Stayed in March 2024

  • Reviewed: March 11, 2024

    9.0
    Wonderful stay as always
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room could’ve been a bit cleaner and the bedding, and wish they still had the sauna!

    Location is always amazing and morning breakfast is well worth the price!

    Stayed in March 2024

  • Reviewed: March 11, 2024

    9.0
    Loved the cheery, friendly staff.
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool had a scent, myself and some of the other guests made comments about the “mildew” smell coming from the water itself that lingers on your swim ware and hair.

    Beautiful with a very friendly and helpful staff. All of the amenities were lovely.

    Stayed in March 2024

  • Reviewed: February 16, 2024

    9.0
    Wonderful couples getaway spot!
    • Leisure trip
    • Couple
    • Worklife King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were amazing! The location is awesome as well! Also very comfortable.

    Stayed in February 2024

  • Reviewed: February 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Worklife King Room with Premium View - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Elevator was very rickety. Could use service

    We stayed here last year as well and the staff was all the same. This tells me it's a well run company that cares about its employees. We were in a central location for entertainment and dining

    Stayed in February 2024

  • Reviewed: February 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Worklife King Room with Premium View - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Not much I didn't like other than it being Cleveland

    The Room was pretty good for the price. Service from hotel and restaurant was great.

    Stayed in February 2024

  • Reviewed: February 4, 2024

    8.0
    The stay was fine, I’d stay again. The restaurant/longe was nice but understaffed, 2 girls only and they were killin
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No bags in bins or ice bucket, some sort of crumbs in the bed, toilet bowl was dirty

    Location and vibe

    Stayed in January 2024

  • Reviewed: February 3, 2024

    9.0
    Comfortable, clean & great location
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Mobility Access/ Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The shower was cold. There needs to be a shelf under the sink for towel storage. The bars were great for wet towels, but need an accessible place for the extra towels other than the tiny counter

    Location to Playhouse Square and The District Restaurant. Room was quiet, clean and comfortable.

    Stayed in February 2024

  • Reviewed: January 29, 2024

    9.0
    It was good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    No parking and valet was too expensive

    Clean, friendly staff

    Stayed in January 2024

  • Reviewed: January 20, 2024

    9.0
    We were able to enjoy the indoor pool and hot tub. It was an easy walk to the Cavs game.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is in an older building, but is clean and well maintained. We originally booked double beds, but they were not queen size. We ended up moving rooms thanks to the manager helping us switch to an upgraded room.

    The breakfast was great— it was included in our booking and we ordered omelettes off the menu. Our server, Anita, was very friendly and attentive.

    Stayed in January 2024

  • Reviewed: January 20, 2024

    9.0
    Best place to stay for a show!
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast being an extra charge

    The ease and accessibility to Playhouse Square

    Stayed in January 2024

  • Reviewed: January 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    TV didn't work... but they took care of me in another way... No hot water in morning... disappointed but Mgr called & took care of it in another way... didn't help as far as comfort with hot shower but I understand

    Stayed in December 2023

  • Reviewed: December 25, 2023

    9.0
    The hotel was so comfortable and relaxing
    • Leisure trip
    • Solo traveler
    • Worklife King Room with Premium View - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The ceiling was low in the bathroom.

    Valet and super comfy bed. The black out curtains were great. The staff was super helpful.

    Stayed in December 2023

  • Reviewed: December 22, 2023

    8.0
    Generally what we wanted
    • Leisure trip
    • Couple
    • Worklife King Room with Premium View - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Parking cost

    Location for Playhouse Square

    Stayed in November 2023

  • Reviewed: December 4, 2023

    9.0
    Beautiful, clean hotel, convenient to theaters
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Valet parking was the only hotel parking option - but I ended up self-parking down the street at no cost.

    Room was CLEAN and comfortable; location was GREAT (went to a show at Connor Palace); staff was helpful and pleasant

    Stayed in December 2023

  • Reviewed: November 19, 2023

    9.0
    Great location for Playhouse Square
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Mobility Access/ Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cost of the valet

    Proximity to Playhouse Square

    Stayed in November 2023

  • Reviewed: November 13, 2023

    9.0
    Nice place, very clean. Friendly staff.
    • Leisure trip
    • Couple
    • Worklife King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The only downside was the lack of parking. When we arrived it was pouring and we opted to pay the $40 or $50 (can’t remember) to have the valet park our car. Considering how much the room cost, it would have been nice to not pay that much extra to park.

    Very nice property in a great location .

    Stayed in October 2023

  • Reviewed: October 23, 2023

    9.0
    Staff was exceptional!!!!
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Location!

    Stayed in September 2023

  • Reviewed: October 22, 2023

    9.0
    We were there for a downtown concert. Everything went well!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Mobility Access/ Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast choices were delicious. Breakfast area with windows to downtown was clean and neat. Attendants were friendly and helpful!

    Stayed in October 2023

Showing 1 - 25

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