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1260 Euclid Avenue, Cleveland, OH 44115, United States of America
May 15, 2016
눉We were at Cleveland clinic all day Monday while my husband had pre-surgery testing. I tried to call and ask about parking. No answer, but I left a message and when no one returned my call I tried several more times only to get voice mail. We got there right during rush hour and being unfamiliar with the streets, had a bit of a challenge figuring it out. The food at the restaurant left a lot to be desired.
눇It was a very nice room with many windows.
May 13, 2016
눉Our rooms were not serviced two days running. To make matters worse the staff blamed us! Only one bar of soap. Paper hankies and toilet tissue was not renewed. The only time we saw housekeeping was when they were trying to get us to vacate our rooms on day of departure, from 8am and then at least once an hour until we left. Overall the hotel is being run for the staff's benefit and not the guests. Reception staff were very poor and their attitude and skill needs improving greatly.
눇Comfortable beds and pillows
May 14, 2016
눉Excellent staff, very helpful Kenya and Chrisinda
눇Had room upgrade because shower wasn't working properly
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