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105 Vo Nguyen Giap Street, Khue My Ward, Ngu Hanh Son District, Da Nang, Vietnam
September 24, 2015
눉* The resort is dated and has not aged well * Beach towels have to be checked out on a form (a bit strange for a 5 star resort) * Pool towels have to stay in the pool area * Beach and pool towels are ragged and old * Guest services is sub-par. It's as if other resorts hired away all of the people with good hospitality skills ** There are a number of great staff members but also too many that are not trained in hotel hospitality * I received a random phone call in the middle of the night from what sounded like the front desk - this did not help ** Anecdotally - staff members who are chatting in a group and get in your way during breakfast, shout "Room Service" in a loud and angry tone, front-desk and guest relations staff members who do not speak english, rarely anyone is available to hail taxis at the door, no one greets you at the door or takes your luggage * We initially checked into a "garden-view" room that had mosquitoes flying around and ants crawling. The a/c vent was in bad shape (dusty and dark mold). It was also really dark. * We spoke with the Guest Relations Manager (Anna) to see if we could check out and get a refund * They were very much against refunding us so instead they upgraded us to an Ocean-view Suite. * The Ocean-view Suite was much nicer and cleaner * I still did want to leave and go to another 5-star hotel given we wanted to cap off our 2 week trip with an amazing experience but the managers would not refund us * The GM (Matthias) and Guest Relations Manager (Anna) did offer us dinner for 2 + wine at the Fan steakhouse. This was a very nice gesture and did help us enjoy the resort more Summary: The resort is one of the few that has easy access to the beautiful Da Nang beaches. However, the resort is dated (currently being renovated in some areas) and the staff and level of service is not the best that Vietnam has to offer.
눇* The hotel opens onto a huge and beautiful stretch of beach in Da Nang * The beach is one of the more amazing beaches in the world * White, fine sand and warm water * The 2 infinity pools are very nice * There are only a few resorts in Da Nang that are directly on the beach and this is one
September 15, 2015
눉The restaurant is quite expensive. I would have my dinner there if it is cheaper.
눇Comfortable room, great facilities, nice pool and beach!
September 21, 2015
눇location, friendly staff, gardens, pools, room
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